Sound Credit Union Gig Harbor

"ATM has been out of service in Gig Harbor for month or so. No notice on when will be fixed."

"Rude customer service. Very condescending...over the phone. And they will loan you money to buy all the cars in the world, but will not give home loan help. I experienced one good rep when I walked in from the Gig Harbor location."

"Heather was a pleasure to work with. She closed an RV loan established by Deborah at the Bellevue Branch. The seller and I met at the Gig Harbor branch and Heather had everything ready to go. All documents were prepared and ready to execute. She covered details and disclosures. She efficiently and quickly completed all the documents and funded the sale in record time. I was pleased with her professionalism, attention to detail and pleasant attitude. I highly recommend working with Heather!"

"DO NOT USE THE ATM! I deposited $150 cash and it ate the money and said "transaction cancelled" and did not print a receipt. I filed a deposit dispute but there was "no record" that the transaction took place so it was declined. There was no effort on the banks part to solve this problem or look into the issue further, and the attempts I made to investigate it further were declined. I will be closing my account here, and I would not recommend for anyone to use this bank."

"Came to SCU from BofA about 8 months ago, so you can imagine that the new bank didn't need to move the sun and stars to make me happy. Never have I had to speak with a bank manager (at SCU it's been 3 times to date), never had to set up the same account multiple times (2 times at SCU), never had an atm "eat" my deposit and never have I had phone and in person bank representatives talk over me or respond in a rude manner. At one point we walked into the branch for an appointment with the manager to fix our account set up, we waited 10 minutes past our appointment while she spoke with someone on the phone (presumably another bank employee) bad mouthing a customer of the bank....while we waited within ear shot. I guess she didn't make the connection that we too were customers. Just an overall bad experience with this bank and there has to be a better way....BECU, Alaska FCU.....? We will be changing banks but a warning to everyone.....when you have a bad experience with this bank, don't write it off as an unordinary/ 1 time event and attempt to move forward. It's really more of a sign of banking experiences to come at SCU......then run! haha Update: I did receive a call from the Regional VP, Sharil, and spoke with her for a few minutes regarding more detail on some of my experiences. She was very apologetic, kind and asked if there was anyway to keep our business. Unfortunately my money is my vote and I don't support this company based off of my experiences alone."