St Helens Wauna Credit Union 275 South Columbia River Highway, St. Helens, OR 97051

"I too would give ZERO STARS if allowed. I took over a loan back in March of 2021. I’ve had nothing but issues with this credit union. Never received a bill/ statement til may and that was for my April payment. I had to call multiple times to get this straightened out. You would think they wanted their money and make it convenient for customers to pay. So I set up auto pay to just fix the situation. Then get a letter saying I’m 7 days late. So I make sure it was taken out of my bank. It was. The withdrawal went to a savings and not towards my vehicle. So I called again. Fixed that. Now I still have not received my plates and registration for this vehicle. What is going on? How can one bank mess up so many times. Called the 1800 number again and yes the person I spoke to is very nice and is looking into it to see where all went wrong. Never ever should have gotten to this point. Worst credit union. Beyond frustrated. Do not recommend."

"This institution is a joke! I am one inconvenience away from closing all my accounts and going else where because of their outdated fraud detection system CONSTANTLY freezing my card for reasons unknown to me, and their automated system is pretty bad at not calling you so that you can unfreeze your card. And the fact they don't have a way to do this when no one is around is pretty pathetic and is by far the lowest quality of service I've every had from a credit union. Oh and if you happen to find out the hard way that your debit card is frozen (declined purchase online or in store) with these jokers on the weekend, good luck getting it unfroze until the weekend! They used to open on Saturdays, why they stopped is anyone's guess! And don't even bother trying to call their 24/7 call center if the tellers are unavailable, because they too don't pick up the phone even though they're supposed to be a 24/7 CALL CENTER!!! At this point I am led to belie their fraud system is deliberately set up so that if by chance you have a credit card with them they force you to use it so they can collect on the interest. Edit: Yeah I tried calling that number ending in 3236, option 3? Tells me that option is not valid! Again 24 hour call center? I call bull."

"Would give 0 stars if google allowed. Stay away from Wauna. If you own a business and need anything done in a timely manner, this is not the bank for you. I often wonder if anyone works at the St. Helens branch as I have been phoning and emailing them for 2 days and have yet to receive a response. Which happens every time I need banking assistance. Tellers are lacking in customer service and often seem annoyed that you have walked into their bank. The manager seems to have the same lack luster attitude towards members. If members received return phone calls, they would not have to walk into the bank in the first place. Local tip, I phoned US bank St. Helens branch, not even a member, and they answered on the second ring. I found my replacement bank."

"One of the best banks I have had! They may not be the best at returning calls due to the amount of staff at hand and how busy they are at times, but they sure do make up for it in customer service! When in the branch the tellers are personable and very friendly! They make going to the bank a pleasurable experience, never a painful one!"