Kitsap Credit Union

"I love Kitsap Credit Union. I have had nothing but wonderful experiences walking into my branch at Harborside. I've done personal and business banking with lots of success and great experiences. I've taken out lines of credit and had positive experiences. When there's a problem, a local person answers the phone, no overseas phone banks. I highly recommend this institution."

"Kitsap credit Union is the best bank I've ever had with very friendly, knowledgeable and helpful staff I've ever had the pleasure of doing business with. Convenient locations and hours."

"Single worst banking experience I've ever dealt with. My wife has her auto loan through Kitsap credit union and it's like pulling teeth trying to get anything done. Their app is absolute garbage, and their website isn't much better. We cancelled auto payments from one bank account and set it up for another, and they still pulled from both and told us that there's nothing they can do to fix it going forward. Bank literally anywhere else, for your own financial wellbeing."

"Disappointed they charge a $3 FEE for sending me statements on a loan account that they earn a significant APR on. Tired of corporations charging junk fees to do their job. The only positive is they gave me a loan on an older model vehicle to purchase, but I'd rather do business where sending statements is part of the cost of doing business to give me such a loan. If it were possible to refinance at my local bank I would."

"First off, anytime I have ever contacted them, they have been very nice to deal with over the phone. Everything else, can't say the same. First off, this app is super bad. Doesn't work half the time, gives very vague information, and takes FOREVER to load. The only reason I went with this bank is for my car loan and I also ended up going with one of their credit cards. Have been using the card for about 7 months, and wanted to upgrade it to their cashback card. (Because the rewards on their "rewards" card absolutely SUCK) They told me they don't do upgrades/downgrades. I would have to cancel this one and do a separate credit pull. Yeah no. I get that if you offer a bunch of different products, but they literally only have 3 credit cards. One of the other large credit unions in the area (BECU) upgraded one of their cards to me and significantly increased my limit. After this loan is done it's safe to say I am done with KCU!"