Jostens 11914 Northeast Sumner Street, Portland, OR 97220

"Received the wrong school colors for the tassel. Called and emailed company and received no apology. Was told we could pick up another tassel at pickup of cap and gown. Did not realize the cap and gown Order came with a free tassel.I ended up paying an extra $16 for a tassel that I did not need and that I didn't even receive. The company gave my son the free tassel expecting that would be an OK replacement for the $16 replacement. Had to call the company again and ask to have the tassel i paid for be mailed to me. I asked them why they do not advertise on their website that a free tassel comes with the cap and gown kit, no response and no apology. If you can possibly order your grad items somewhere else, highly recommend you do. They obviously do not care because they know they will continue to get business."

"DO NOT order your jewelry from Josten's, I repeat DO NOT! I ordered my sons ring was told 6-8 weeks and now they gave me a 4 month ship date after their 3 day cancellation policy and want to charge me a $100 for canceling. Order Zales, nicer ring and at a cheaper cost and they tell you your ship date before ordering!! This ring was his graduation present, so I am scrambling to figure something out for him after spending $500 for a ring that won't be here. I have been getting the run around on canceling the ring as well so I contacted my bank, maybe they can figure it out."

"Great experience with Jostens on 2 rings that I have ordered. Yes 1 of my rings came back to me with a stone that fell out. I had to send it back and the warranty was a breeze. It was hard to part with my ring but I wanted the ring to be corrected quickly. They took care of my concern promptly not only with return packaging and label but also correspondence, emails and phone. Customer service and follow through on my orders were appreciated. I am going to be ordering 2 more rings and Jostens is the place that I will keep going back to! Jostens has been doing business for a long time. Thank you Jostens you have a customer for life!"

"I called the Portland Office about having an Eagle Scout ring made. I was told the Office is closed it the public. I said we where masks to keep us safe. I was put on hold. Rude unprofessional service."

"In a time where every penny counts, and after receiving a plethora of 30% off on merchandise, and $40 off jewelry order emails every week!... When reaching out to see if there was any possible way to apply any of the available discounts to items that were ordered just prior to the pandemic, I am met with rude telephone customer service, followed by a curt email reiterating that no discounts or offers of any kind can be applied to current orders. And jewelry and announcement merchandise will be held until balances are paid in full. So, with a senior already missing out on an insurmountable level of activities after four years of dedication, with a bill of almost $900 during a time where people have all of a sudden found themselves in a position where they are concerned with keeping a roof over their head, and food on their table, your company is unable to offer even the most minute amount of assistance or any options simply because my order has already been placed! The compassion and concern for your customers is astounding, congratulations on your ability to maintain your profitability and offering a dehumanizing level of service. I'd cancel my orders, but I'm fairly certain you'd be more than happy to keep my deposits and sue me for the balance on the account."