U-Haul of Lakewood

"The customer service was great. Simple, fast and with the app very convenient and easy to use. The truck itself I would give 2.5 stars."

"Youssif Rocks! I nominate him for Best in Customer Services 2023. He's handsome too. ☺️ It's nice to be treated like a human being. At times I need things explained in detail when I'm spending my hard earned money. Excuse me for breathing. Skip the rude attitude."

"A couple of things. 1. Horrible customer service. The people there act like they're mad at me for coming into the store. If they aren't happy to see a paying customer, then don't have a job...... anywhere. 2. I set everything up online and got to the store and they didn't have the equipment that I was supposed to have. The person there said "I don't know why they do that" and said that I had to take the lesser of what I ordered or nothing. Rude."

"Madison is the most incompetent employee to ever work a day in her life. I hated my experience at this location MOSTLY because of her. She completely forgot I was waiting for her to check my mileage and give me my reimbursement - she claimed she was on the phone with her boss. No, she was in the back eating & being INCOMPETENT. I have to wait to come get my reimbursement because supposedly the Internet was down & she couldn't print my receipt or let me know how much I needed to be reimbursed. I actually hate her."

"Had the unlucky experience to walk up to the counter of Madison, at Uhaul of Lakewood, terrible customer service. When I walked up she asked what my last name was then said gimme your driver's license. THAT'S NOT HOW YOU ASK FOR SOMETHING. She then proceeded to ask where i was moving. I told her the address on my DL and she she said no you can't be moving there if you lived there in 2019. I told her that where i was moving and she rolled her eyes like she didn't believe me and asked for 3 "emergency contacts". I rented a truck last year and didn't have to give all of this information. When the transaction was over I askee what about the tape and boxes that I purchased online and she said, "they're over there." And just pointed. She offered no assistance until she thought we were taking too many boxes. It was not busy there was only 1 other customer waiting but I felt rushed, profiled and disrespected."