Court Payment Management Services Inc

"I have had trouble from the beginning. Because I made a payment the last part of the month, in order to get my payment in before the first part of the next month. They tried to insist I had paid for that month instead of the next month even though MY FIRST PAYMENT wasn't even due until the next month. On top of that they charged me extra for services, after stating how much they were charging me before I made the payment, and then they were going to make me make another payment for the month I was supposed to be paying for in the first place. They did not get my address right, even though I gave it to them on the phone, and filled it out on my forms, and put it on the return address of my envelopes, and on my money orders. Do they not read their information? Now I have not received a statement from them so I can make my next payment, even though I called and gave them the correct address because I had not received my statement for the month before! If I had any other choice, I would never use this company and why the courts trust it is beyond me!"

"I've had an amazing experience with this company! They have been very understanding about my financial situation and have been non judgemental, as long as I've kept in touch with them they have worked with me. I would of given them 5 stars except for the experience I had with a one of the female representative she was very rude, very short with me, and lacked empathy."

"If I could give them a zero I was. Been paying over a year on some tickets I had. Well for the month of September I hadn’t received a statement. I called and they stated they sent it after they received my August payment. Well I just decided to send it with my information on a piece of paper. Well lucky for me I FORGOT to sign my check...that was sent in good faith to pay my bill. Well they counted that as a missed payment and sent me my check back and decided to kick me off the program. Really?!? It’s not even the end of the month and I could have just paid it over the phone. The guy on the phone wasn’t even willing to pass the phone to a supervisor. Even after he saw I have never missed a payment. Called the courts and LUCKILY they saw my payment history and told me to write a letter to the judge. Alllll that and the judge said it was fine. Thanks CPMS for helping out those that “in good faith” we’re trying to do the right thing....NOT! and I had to call for the info causeNO ONE has tried to contact me to inform me of my mistake."

"Yeah. Two months in a row they have not sent an account summary. I've called them, both times I heard the line 'Once it's in the hands of the USPS we aren't responsible for it.'. I think they lie and they want you to forget about the monthly payment, so that it all comes due at once, and you get a new hit on your record and have to pay them even more. If you can borrow money to pay your court fine up front, do it."

"Very unprofessional!! First respresentarive told me they were sending out payment info and to call in a week if it hadn't arrived.. never arrived so I call back to find out they sent my account to collections?? First lady was rude and made it quite obvious that she didn't want to hear about my issue so I asked for a manager. Was left on hold for about 5 mins before another lady comes on to explain that I "probably" misunderstood the first representative which was pure BS.. and placed me on hold a couple more times just in hopes I'd hang up from frustration?! Well long story short she admitted her employee was wrong and that I unfortunately had to suffer the consequences. You can tell they hate their job and aren't the least concerned with customer's concerns/issues. Horrible business with even worse customer service/business policies! Will be contacting cooperate/Better Business Bureau."