Ferrellgas

"Avoid Ferrellgas at all costs. Their promise performance and customer followup are terrible. I will be switching providers as soon as my one year lease on the tank is up. They are TERRIBLE!!!!"

"We unexpectedly ran out of gas. They wanted to charge $250 for same day service or $150 for next day service. They said it may be up to 10 days before someone might get there. We use the gas for our stove."

"If I could give this outfit zero stars I would. I am trying to call and clarify a bill, have done so 6 times now, and each time had to leave a message, with all my details, account numbers etc, and over 3 days no one has called me back. And I'm trying to pay them! What a joke. People have mentioned they may be going out of business so I guess I'll just wait for that and not pay them!"

"I have had Ferrell Gas for 1 year now. It started out at $88.09 a month, then increased to $145 a month. Now it's going up to $240 a month. I called them and asked them if I could purchase the tank off of them (the previous owners paid to lease it too for a long time) they told me I could not purchase it (even though they don't have that size tank anymore.) I was told last Thursday a manager would call me back. I got no call. I called again today... talked with a woman who also told me a manager would call me back. I specified that no one called me back last time. I was re assured that someone would call me back. Guess what? No return call. These people are ridiculous. Can't wait to buy my own tank and go through another company."

"I agree with HORRIBLE,. This is probably the worst customer service that I or anyone has every received. I contacted them well over a month ago to move my existing propane tank to a new location on my property. After making several promises to call to schedule the move for a month, now they are telling me they "can't make the move this time of year". I have already dug 50-70' of ditch to the new location per their surveyors instructions, and now they will not make the move. I actually spoke to a supervisor that saw all the notes about my contacts over the last month and basically said too bad. I would have given them zero stars, but I had to use one star to take the post. Unbelievable!! Update: Okay, I will contact your customer service, but it was a "supervisor" I talked with. She made it very clear that she did not care that I had started the process over a month ago and that they would not move the tank "this time of year". Barring snow, I have no idea what that means. I will be back with another update if I do not hear back soon. Update 11/10/20 Five days later and still no call from anyone. Update 11/20/20 It has now been over 2 weeks since my initial complaint. They asked to email their "customer service" which I did. No email, no phone call, No contact at all. The service was horrible, but to not even respond is beyond horrible. I would never use this company for anything and it will be a cold day in H*** before I order any propane from them regardless of price due to their actions."