Recology Western Oregon

"Called and asked on Friday at 5pm to see when my trash comes. They promptly responded and I got my answer. The lady on the phone was very polite."

"I cannot even begin to express how infuriatingly frustrated I am with this company. I moved into a new house several months ago and i dont even want to know how many hours of my life have been wasted on hold with these guys only to never get an answer and never get a call back. I need to switch this service into my name and this company is impossible to get on the phone. It is absolutely ridiculous. They dont even deserve one star."

"This is the worse customer service I have ever experienced. I simply tried to renew my auto pay info. What a 3 month nightmare. I couldn't complete it online. Call wait times are now between 1-4 hours. There is one person in the office (they're hiring!). The office is closed to the public...you can't pay in person or save hours on phone hold. I was assured, a few times after waiting on hold at least 1 hour, that my payment and auto-pay was taken care of, only to find out no payments came out of auto pay nor was anything resolved for 3 months. I was afraid to make a "one time payment" as I had auto pay on. I tried to call the Corporate office... The voice recording says "Due to Covid..." and no phone numbers except Benefits or HR....are you kidding? Still using the Covid excuse? This a joke. And just try and find the corporate phone number. I had to call two different offices in California to get the Corporate recording a fore-mentioned. What a sad sad company."

"I am so frustrated with Recology!!! I have been trying to reach them for the past 3 business days in regards to my mother- in- law passing and discontinuing her service...I am on hold for about 20-30 minutes EVERY SINGLE TIME. Then I leave a call back number and no response at all! I am in need of a dumpster for some clean up that is time sensitive. Am I going to have to keep paying for service for someone that is deceased?? I understand that things happen and sometimes not enough staff but THIS IS RIDICULOUS!! This thing made me click on a star before I could submit my comment....doesn't deserve a star"