Johnson Fitness & Wellness Store

"Very helpful and knowledgeable staff. Easy to talk to and no pressure sales. Excellent experience and high quality exercise equipment. Couldn’t be happier with the Matrix A50 elliptical. Definitely recommend stopping by if you’re in the market for setting up or adding to your home gym."

"I am leaving this review having not even purchased anything. Yet. My wife called with a question about rowing machines because I had decided to purchase a specific rower for our home, and she likes to 'trust but verify' the things I say. When she called, the gentleman on the phone was fantastic. My wife couldn't remember the exact name of the brand of rowing machine I wanted to purchase, but the person she was speaking with knew which machine it was based on her description. The store rep did not try to sell her on anything, didn't try to get her to come in to look at what they had in the store, just said that he knows the brand, knows the quality of it, and gave some honest and solid feedback about it. They don't even carry this brand in their store, but he was still helpful! It is genuine and kind customer service like this that is far too rare in this day and age. Businesses and individuals have become too focused on selling and closing and forget the value of treating people like they are people, not numbers. Because of this very simple, but honest, supportive, and helpful interaction, I am now set on visiting their store front and most likely purchasing some work out equipment I've been meaning to purchase. Thanks, William! See you soon!"

"We have been customers at this location for many years and have always been treated with kindness. Our latest visit was excellent, and we received great service and fair prices for the exercise goods that we bought to add to our collection. Give them a chance to earn your business!"

"Final edit: Emily was kind enough to throw in a free mat and free installation given the troubles with delivery. The delivery + installation folks were very communicative, kind, and easy to work with. Emily was also able to update my warranty start date to match the delivery date and was very proactive about checking in. I've updated my star rating to 4 out of 5 given what they've done to right a wrong. It sounds like Johnson Fitness had a few changes recently (change in ownership and financing partner), and it's likely the issues I've experienced were in large part due to the transitions. Given this, I would purchase from Johnson Fitness again. --- The initial experience for purchasing was great, but since then I've been left with promised call-backs, an early due first payment on financing (due tomorrow though treadmill has not arrived), a 5 year Johson & Fitness warranty whose starting effective date matches the date that I purchased the treadmill, and still no clue when the treadmill will arrive. Emily was helpful to determine the root cause of why my payment is due before my treadmill has arrived (somehow my treadmill was marked "delivered"). Unfortunately my issue is still outstanding -- I'm left with a bill and an already started time-lapsed warranty for a treadmill that does not yet exist in my home. Edit to add: Emily has been proactively reaching out with updates on my delivery and has promised to revise the warranty start date once I get the treadmill. It'll likely take at least another two weeks but I wanted to update this review because they are definitely doing their best to make it right. Will update again once the treadmill arrives with final notes."

"Excellent customer service. Friendly and knowledgeable staff. I liked finding out they only carry quality treadmills that they can handle all the warranty work for. I really like that I just have to call them and they'll handle everything within a few days. I appreciate the peace of mind. Great experience."