UPS Customer Center

"Signed back of note for item to be left at door. They still attempted to re-deliver multiple times at the same exact time like someone will be home at the same time. Pathetic. Made online request to be picked up in Olympia but they still made final attempt. Automated machine hung up on me multiple times requesting service rep, telling me to call the customer service # when that's the # I called. Absolutely horrible. FedEx and USPS is better than this UPS. Stay away from them at all cost. Hate that Amazon uses UPS and not FedEx Update: Called the Store in Olympia and they said to press 0 until it transfers you to speak with a customer service representative."

"My elderly parents asked the UPS driver to stop putting the packages in the mud and to bring them to the door. Instead of doing so, the driver flagged their account and said that he was threatened. Seriously? An 80 year old man who has severe back issues is threatening? Now UPS won't deliver to their address and force my 80 year old parents to drive 40 miles one way to pick up any packages in Elma during extremely limited hours. No one did an investigation to see what happened. Disgusting. Why send to the Elma store? There are many closer drops in Hoquiam, Aberdeen, or Ocean Shores. There is always two sides to every story. This is unacceptable."

"UPS is so laughable I can’t even tell you! No customer service number. Sadly, the employees know how lame their company is! I had to put one star however, I wanted to give zero! Whoever is in charge of the websites and phone prompts needs to be fired!"

"Twice now our business deliveries were shown to be "delivery attempted". One time they tried 10 min before open knowing full well we were closed as they deliver to us about every week or two. This time it says delivery attempted and it was 30min after we opened and our door was propped open with customers in the store. We had previously had one delivery driver attempt to run up and stock a note on the door and run away before we saw but we caught him, he claimed he just didn't want to carry in the heavy boxes that weighed all of 20lbs but there were 5 or 6 in total. I'm assuming these other two times were the same guy. Will be discussing using FedEx in the future with all our distributors. Late deliveries have cost us sales on release weekends for product."

"Unorganized, they should hire me I'll get that mess it top shape. The call centers don't have a clue as to what is going on at the partnering centers. Both times I been there it was extremely messy, boxes, packages everywhere. It was disappointing to see but the staff was very nice & helpful... they just need help themselves."