Gearhouse

"I was billed for the monthly membership twice on january 9 and february 9, expecting that i would still have membership until march 9. To not get billed after march 9, i requested a cancellation a couple of days ago expecting the membership would last at least until the end of what i paid for. But apparently cancellation immediately cancels the current month that you already paid for instead of cancelling the following month… Not knowing that, i online ordered equipment rental with the membership discount. I was notified of the cancelled membership being effective already and that i wouldnt be able to use membership discount, so i immediately responded and requested order cancellation in about an hour. But for asking to cancel my order “so late that it’s blocking others from ordering”, they’re adding on a 25% restocking fee. I did see that I ordered an extra equipment for my friend which i did not know would not get the membership discount as the online checkout doesn’t notify me of such thing. But the whole experience is so counterintuitive, because membership cancellation has always meant cancellation on the next billing cycle rather than immediately everywhere. And cancelling an order in a timely manner would still incur a 25% fee? I don’t know what to say Update: not sure if it was intended, but instead of cancelling my order with a 25% fee, they just double charged me as well as adding the 25% (35$) fee… I have never seen a business like this"

"We LOVE Gearhouse! From the moment we walked in and were greeted by Salana to enjoying the best Americano I've ever had. The atmosphere is very calming and relaxing and we will definitely be back. If you haven't been here yet, why not?!? Please give them a try!! Oh, BTW, my wife suggests trying the chai latte or caramel latte, too!"

"Fantastic way to dive into the wilderness and all it has to offer! This is the perfect place for anyone who wants learn about the outdoor life but not sure where to start. The owner (Evan) is super knowledgeable and experience (might even share a bear story or two) on anything camping. Would not hesitate to recommend this service to anyone who just want to try things out, learn a thing or two, and a community that enjoys the same! (Everything in the picture is what you will ( and more) get with their service)"

"Amazing experience all-around! The community and people who work here are fantastic, attentive, and helpful. Not to mention the gear is top-notch AND you cannot beat the price for renting an entire curated array of gear specialized to your own needs. Without gearhouse we wouldn't have been able to have such a fun camping trip and I am so grateful for them! It was the easiest and smoothest camping trip we have ever had and I attribute it to gearhouse providing all the essentials so we only had to worry about packing food and clothes. Thank you gearhouse!"

"Gearhouse is amazing. I stumbled onto the site while looking for gear rental. My friend was flying up from the Bay Area for a break, and we were looking to go on an overnight camping trip. He'd never backpacked before, and while I'd been a few times, I'd always gone with friends who had the gear and knew what they were doing. After hours of research on spring hikes, we chose a hard first hike, the Lakeshore Trail in Chelan. It trip was 17 miles with 3500ft elevation gain, which we we had to do as an overnight trip because of other commitments. When renting gear you have a few options. There are a number of online companies that will drop gear off at your house, but they never responded to my emails. I figure they don't really exist and their websites are phantoms. The real default in Seattle is REI. REI provides a great service, but the experience at Gearhouse is way better. REI only offers a la carte options, you have to cobble together a gear list and pick the right items. At Gearhouse, you don't have that labor. You have a conversation about the hike you are doing and some preferences about the items you want, and they pick out a full list for you. The gear they carry is better, on our trail we met a backpacker that regularly does 200+ mile trips, and she had the same ultralight gear we rented. For items they don't carry they'll provide recommendations for you to buy. It's a huge help. REI also requires you to clearly specify dates for pickup and drop-off and charges per day. Gearhouse has a six-day window for members. You can pick up gear a bit early when it's easy for you without worrying about a micro-cost for one extra day. And if you get back late or want to take an extra day on the hike, you don't have to worry about missing a drop-off. Also, each tent and sleeping combo is a bit different, so we literally set up the tent in the Gearhouse space before we left. When we got to our campground we had intense wind, and without that prep it would have been frustrating to get everything together on the spot. That's not something you get with most rental companies. Finally, remember the hours I spent planning a hike. Well, if I'd signed up to Gearhouse earlier, I would have saved that time. They're experts and they will sit and listen to what you want and help pick out the perfect hike. I know this review is effusive, but I'm being genuine. This is a great service run by real experts who care about their members, the outdoors, and making sure folks have a great experience."