Estes Express Lines

"While the company says they have integrity and are honest, unfortunately, they aren’t. If anything looks abnormal in your delivery, learn from me, refuse it. Even with photo proof that my item was damaged during delivery, the company would not refund me for my item. When I looked into small claims court to try. to get the money back, I was told I would be countersued by the company. Customer service gave me a photo of my item in transit with an extra box in with it, and a hole in the factory sealed plastic. The box was removed and the plastic was taped over before delivery to make it appear factory sealed. This violated Estes- Express own internal policy to not repackage anything, nor remove anything. I lost $2,000, the cost of the item as it is damaged beyond repair. Update: while the company responded to my review, and had me email the social media department, that department never responded to my complaint. Again, no integrity from this company. Huge disappointment but not a surprise."

"The worst possible delivery experience ever! I had 2 large, very heavy vanities delivered. The delivery guy shows up down the road from my house and refuses to drive any further because of some very tiny branches hanging off of a tree would touch the top of his truck. I even offered to hop up an cut them off. I have had a least a dozen or more trucks this size come down my driveway in the past year. He then dropped the pallets 300 ft from my house. It took me 8 trips with a hand truck down a gravel road with large boxes, some of which were 200lbs to get the stuff to my house with no offer to help. Less then 30 mins later, Albert Lee appliance shows up with another delivery and they were at my front door before I even knew they were on my street with the exact same sized truck. ZERO issues. I will never order anything from a company that uses Estes for delivery ever again."

"This was my first experience dealing with Estes for an international freight forwarding and I can simply state that in all my years of doing business I have never encountered a freight business as unprofessional and non-committed to customer services as Estes Express lines. My cargo shipment was delayed by over three weeks and then finally it reached the warehouse which is no more than 20 miles from the delivery location I still had to wait 7 days before they will schedule a delivery. Needless to say I will be taking my business elsewhere and recommend the same other business owners if getting your cargo delivered on time is your priority."

"Previous to this move for us, I would've given 5 stars. We've used self move semi trailers like this 5 times as we've moved across the country without issue. I've followed the instructions to the letter on listing my valuables to be covered by the higher insurance they recommended. I watched the driver leave the feet of the trailer approx 2 inches off the ground as he disconnected the truck from it. It dropped hard as pulled out from under it - it dropped so hard that it broke the frame of our piano that has traveled with us over 20 years (and in at least 4 other self move trailers like this - without damage). All I asked is that they pay for the repairs (estimated at $1000). They denied on account the trailer wasn't involved in any collision, act of god, water damage, fire, explosion, riot/civil commotion, or theft. If I had shipped something via freight like this and my item had been damaged like this - it would be covered. This damage should be too. People considering using this service to transport their belongings - BEWARE!!! they won't take ANY responsibility or care for your valuables."

"Estes has been my #1 carrier of choice for almost 3 years now. Their service is always top notch and do they do truly care that your freight gets to its destination on time and in good condition. I recommend them highly to anyone who needs a good reliable freight company."