FedEx OnSite

"Delivery driver left package at the bottom of the stairs of a two floor non-private apartment complex because they were incapable of lifting a 30 pound box up the stairs. Don’t hire drivers incapable of lifting packages heavier than a pack of socks, thanks."

"They work as fast as they can in there, even with a line they move pretty quickly. All of the employees seem focused and good at what they do."

"My recent experience with FedEx left much to be desired, with a myriad of issues that overshadowed the efforts of one exceptional delivery driver, Josh McCoy. While Josh's professionalism and dedication deserve praise, the overall service provided by FedEx fell far short of expectations. First and foremost, the main cause of frustration was the lackluster customer service and communication from FedEx. Dealing with their customer support proved to be a daunting task, with long wait times, unhelpful representatives, and a general sense of indifference towards resolving issues. It is disheartening when a company of FedEx's stature fails to prioritize effective customer support. Additionally, the tracking system employed by FedEx was unreliable and often provided inaccurate or delayed information. This lack of transparency and real-time updates left me feeling uncertain about the status of my deliveries. When attempting to seek clarification or updates, the process was met with frustration and unresponsiveness. Furthermore, there were instances of mishandled packages and damaged goods. Despite adequate packaging on my end, some shipments arrived in poor condition, raising concerns about FedEx's handling and care during transit. The lack of accountability and resolution regarding these incidents further compounded my disappointment. However, amidst the disappointments, one shining light was Josh McCoy, a FedEx delivery driver who consistently demonstrated professionalism and commitment to his role. Josh went above and beyond to ensure timely deliveries, providing a friendly and reliable service. His attention to detail and care for packages were commendable, and it is unfortunate that his efforts were overshadowed by the overall shortcomings of FedEx as a company. In conclusion, while Josh McCoy's exceptional service deserves recognition, my overall experience with FedEx was highly disappointing. The lackluster customer service, unreliable tracking system, mishandled packages, and damaged goods overshadowed the efforts of even the most dedicated employees like Josh. It is crucial for FedEx to address these systemic issues and prioritize customer satisfaction and efficient operations. Until significant improvements are made, I would caution others to explore alternative shipping options to avoid the frustrations encountered with FedEx."

"Went in to drop off a FedEx package. I needed some tape, to seal said package. Didn’t think that’d be a big deal since it’s a FedEx pick-up/drop off. But no, I was met by what seemed to be a very off put, hates his job, hates his life kind of manger dude at the photo desk. He didn’t want to let me use his tape. Said I had to go buy a $8 roll myself. Hard pass. Especially with his vulgar attitude. Will be calling their corporate."