Hagen's of Blaine,

816 Peace Portal Drive, Blaine, WA 98230

"Service has definitely been declining and weekend hours are not good. You would have thought that maintaining their customers would be a priority but apparently not."

"Strongly advise against using this company. I was a loyal customer for over a decade, but I've witnessed an alarming decline in their services over the last 2 years. Recent experiences with Hagens have left me utterly dismayed. Non-existent communication and a glaring lack of accountability on their part. Allow me to elaborate. They had a fire in their warehouse and sent an email to all customers letting us know they were closed and asking for patience while they sorted things out. Okay; I'm not in a rush. I waited for an email saying they were open again and never gone one, eventually forgetting I had a package there. A couple of months went by and I needed to receive another package so I checked their website; turns out they opened a couple months earlier but didn't email us! I shipped my second package down there and went to pick it up. They only brought one package out. I asked about my second package and was told that "The owner has taken possession of it." I understand you can't keep packages around forever but I do expect that they: a) Inform their customers they reopened b) Send a simple warning email when you have 1-2 weeks until they take possession of your package. At this point I'm frustrated but it's not the employee's fault. I try pay for the one package that's remaining and I'm told I have to renew my annual fee. "No thanks, I'll be using a different service in the future, I'll just pay for my package today." Not an option, they were holding my package hostage forcing me to pay a "non-refundable" annual fee. This is important later on so don't forgetti this spaghetti. I get home an email the owners expressing my frustration that they took possession of my package without any warning. I didn't even know they were open because they never told us they were. They had nothing to say other than blaming me for not checking their website more often. I'm sorry; but regularly checking the Hagens of Blaine website is not high on my priority list; they should be reaching out to their customers, not expecting them to monitor their website. I tell them I'm disappointed and that they've lost a long time customer. I hear nothing back. Now remember the spaghetti; I've prepaid for a years worth of service. Eventually I ship them another package. I get a notification from USPS that it's been delivered, but nothing about Hagens receiving it. I try to log into the website and I can't. I call in and one of the owners answers. "You're no longer a customer". What? Well, we already know communication isn't their strong point, but this was next level. Turns out that after my last email they got spiteful and deleted my account from their system. The kicker? THEY NEVER TOLD ME! I prepaid for a years worth of service and they deleted my account without me asking, without telling me, and without issuing a refund for the years worth of service I prepaid for. So when my package arrived there they accepted it on Saturday, and returned it a few days later. I've now spent the last 2 weeks working with the company I purchased it from while they wait for it to show up and ship it out to me again. The woman I spoke to on the phone had a terrible attitude; I'm assuming she was the one I emailed with previously and likely the one who deleted my account. I can't call it poor customer service because she made it very clear I wasn't a customer anymore. Why not? Because I said "you have lost a decade old customer to one of your many competitors." Look, if you want to be petty and ban me from your service, that's fine! But at least TELL ME! And refund the full year of service I prepaid for! She refused to refund my annual fee despite deleting my account days after I paid it. Eventually she transferred me to her husband who agreed to refund the annual fee, but never actually refunded it. I strongly recommend you think twice before using Hagens as they've proven time and time again they're incapable of communicating with their customers."

"I've had well over 100 packages delivered there and they are some of the nicest staff I've ever met. I have no idea why people are leaving less than 5 stars. I've been coming here for at least 6 years now and never had a bad experience. I'd ignore those that are leaving negative reviews. They are open when they say they are, staff is friendly, pricing is fair."

"I’ve been a loyal customer since 2016, but will no longer be. Hagen’s has been slow to evolve both their pricing and value-added services. Even their recent fire set me back time and money, however I’ve never complained, just chalked it up to supporting a small business. Sadly, I drew the line on June 26th when the manager said she would charge me $3 to dispose of a medium sized packing box that couldn’t be recycled. It wasn’t huge and could have been broken down quite easily. And sure, $3 won’t break the bank.. but it was the managers slack jawed, unappreciative tone that got me. Lastly, I was disheartened by the lack of principle. The manager could have easily made an exception for a long term customer, especially when I’ve had to compromise (and continue to compromise) as they find their footing and evolve their business model to match their competitors. I’m tired, frustrated and feel undervalued. Goodbye Hagen’s."

"TAKE YOUR BUSINESS ELSEWHERE. This is hands-down the most crooked experience I've ever had with a business. Finally getting around to writing this over a year later, but still feel it's necessary to add. Canadian customer for years. We all remember the sudden and enduring border shutdown the pandemic caused in 2020 - well we were one of those people with packages stuck Stateside for that whole period. We happily paid the dues in advance each time Hagen's requested during these "hard times". Fast forward to the border reopening and Hagen's wasted no time "destroying" the packages (more like commandeering for their own gain/liquidation, I'm sure) ALL WITH ZERO NOTICE. After logging in and seeing zero packages in stock where there were 6 before, I scrambled to see what happened. Fine print buried on their website claimed an email was sent to account holders re: a pickup deadline - that is a complete and blatant lie. Several searches of all our inboxes yielded no such email, only the previous emails asking for us to re-up our account until the border opened. You will see others here describe the same experience. You can't help but wonder how they are one of the few Blaine receiving companies that mysteriously managed to come out the other side of the pandemic after their revenues presumably fell to relatively nothing for over a year. I simply cannot believe they got away with this and also can't help but think how lucky they are that Canadians are not so quick to sue."