The UPS Store,

1420 Marvin Road Northeast, Lacey, WA 98516

"Best UPS store I have ever been to. World Class customer service and friendly employees. Been to this place over a decade and had zero issue. Thank you!"

"I’m not sure what it is, this location is very rude and unwelcoming. Not only was the person very slow between clients, my Amazon return stated drop off at UPS location, nothing about repackaging. It was in its original box, I just hadn’t taped it. I've never been scolded like that over a strip of tape. From now on I will do all my returns and shipping from the Martin Way location. They always seem happy to help."

"I would give 0 stars if I could. Every time I go in here, I leave frustrated. Today it was because they said it would cost $40 to send a bubble envelope because it can't go through the conveyor belt. The person ringing us up tried to save us some $$ by sending it in a box. The associate next to him chimed in and told him to make sure we still were charged for the bubble mailer even though we didn't need it and couldn't use it. It came to $39. The person helping us was polite but the store really should label those bubble mailers or something because I obviously would never have bought a $5 envelope to pay $40 for shipping it. That's so ridiculous. This store is exhausting."

"I’ve been really impressed with the customer service I receive at this location every time I come. The employees are consistently professional, helpful, and efficient. Today I was particularly impressed with Crystal. She was very patient when I made a mistake while processing my Amazon returns. This is remarkable, especially given the bustle of the holiday season. Thank you to all the employees of this UPS location!"

"I went in this morning to drop off Amazon returns. Because they were large the very nice customer service gentleman needed to ask advice. He brought up a dark haired lady who didn't even try to help. She just responded rather rudely that they couldn't take it. The label from Amazon said The UPS Store, no packaging. We discussed it and she continued to be of no help and didn't care. I went down the street to the UPS Store on Martin and the friendly gal there helped me and took it all."