Definitive Concepts, Inc.

"I recently hired this company for a delicate job replacing a failed projector screen above the sanctuary in an Historic Building where I am the Tech Manager. Professionally, cleanly, and swiftly, they executed the install. I will be using this company again for any AV job this Organization has."

"I spent several decades in LA in the entertainment business & accordingly had several high-end a/v systems. After relocating to Virginia Beach I retained DEFINITIVE CONCEPTS to design, install, and maintain my home theater. Jim Hart is, hands down, the best a/v+lighting professional I've ever worked with. His equipment recommendations are superb, and his ideas for optimal installation have often been ingenious. He gets the job done right, and when I've needed trouble-shooting done, he's always been impressively responsive. Top notch all the way."

"We have had three homes in the Norfolk/Va Beach area, and Definitive Concepts has installed state of the art smart home and AV systems in each one. Their expertise, dedication to quality and work ethic have always been exemplary, and the final results exactly as hoped for! Definitive Concepts is highly recommended without reservation!!"

"I’ve been using Definitive Concepts in my OBX home for over 20 years. Jim has fixed 100 percent of our issues every time I needed his assistance and he has also updated our equipment many times over the years. I would highly recommend Definitive Concepts."

"Jim started our home automation job in October 2021 and the project dragged on and on. He still has not completely finished the job. He gave us an original estimate for his hours to complete the job. I added a few things to our project and he gave us a revised estimate for his hours. I understood that the hours could be less or more but when it came time for the final invoice he billed us for double the amount of hours he estimated. If you use his services I would highly recommend you keep track of his hours. He wanted his final invoice paid before full completion of the job. He got offended and rude when we disputed his hours."