The Polyclinic Downtown

"Awful phone system, insufficient and unknowledgeable staff and they seem far more concerned with copays and making you pay than actual patient care. Definitely not going again."

"Billing issues, people on the billing phone are helpless. No supervisors or anyone with knowledge other than saying "it's already been billed correctly, I cannot look at it again. It's not eligible for supervisor review or code review" ... Optum has a history of issues, and more even causing lawsuits in other states, one of the latest in California. I urge you to read up on this before deciding to have your care here."

"If you want emails from a place after you move out of the city, polyclinic is a great option. Their ability to have broken unsubscribe links is quite impressive as is their ability to flat out ignore requests to be removed from mailing lists. Please be aware, if you give them your email address, they will send you emails."

"I have had this clinic for my primary care for 6 years but I have decided to change. I had my annual exam blood test scheduled but waited 30min before the nurse called me. The nurse who's suppose to do the blood test were not able to draw the blood from my arm after three tries. She eventually gave up and told me I had to come back some other time because she could not find my blood veins. There were no other nurses around to do the test. I wonder how such untrained professional could get the job. I am super disappointed."

"I’ve been seeing the same doctor at this location for several years. A very kind person and I felt the care was quality. Unfortunately, I won’t be going back to the clinic. There is a 9 minute grace period for appointments with no flexibility. I arrived 13 minutes past my appointment time and my appointment was canceled without notification. The next available appointment is 7 weeks out. Given the complexities of getting downtown, finding an adequate parking location, and making it to the appropriate floor of the multi-level building, there are too many unnecessary hurdles to continue visits at this location."