Everett Family Medicine: Western Washington Medical Group

"Couldn't give 5 atars unfortunately. Liked my doctor and her med student and the care I received, but I came in as a new patient today, when the road conditions were pretty icy. I was still 20 minutes early to my appointment and was told pretty rudely by the family medicine receptionist that I may not be able to be seen because of all the paperwork I needed to fill out. I debated even staying for my appointment. Apparently when I scheduled the appointment 2+ months ago ahe told me to come in 30 minutes early, but then the reminder email I received a week before my appointment said 15 minutes prior."

"Unfortunately, couldn't even make it to see the Doctor due to the poor professionalism of the family medicine receptionist. I came in about 5 minutes early to my appointment and was told I would need to reschedule because I would need to be there 30 minutes prior to fill out paperwork. There was no one at waiting area. 1. Does it take 30 minutes to fill out paperwork? 2. If it does why not send it through email prior to the appointment instead of making people take an extra 30 minutes away from work?"

"I was referred here by a friend and all I can say is I wish I would have found Dr. Thiel MUCH MUCH sooner!! He genuinely cares & I feel he really listens. He is friendly and professional. He is providing the care I’ve so desperately needed and more in just 3 appointments than what I received from my past Orthopedic Doctor over the last 1.5 years. As far as the clinic goes, the office space is nicely decorated, clean and comfortable. The front desk staff and Dr. Thiel’s Assistant are very helpful and friendly too."

"I am happy with my care here. Victoria Longstreth and the rest of the team are great with communication, and wait times are reasonable for visits and for labs. The building/lobby area are clean. Each referral that I have had (both in network and out) have been helpful. I feel like my care has been very patient centered (that my preferences and feedback are listened to and valued)."