Rapha Seattle 301 East Pine Street, Seattle, WA 98122

"Bought a base layer from Rapha. It developed holes in it a few weeks after. Customer service said it’s not covered by warranty. Ok, I kept riding with holes in my clothing. A year later, it just tore apart. I reached out again. Customer service gave me a coupon that ended up not working on their own web site. Meanwhile, my 5 year old base layer from Uniqlo that cost literally one tenth of Rapha’s one still looks and works like new after heavy use over the years. I thought that you pay a premium for quality and customer service, but in my case I haven’t gotten either."

"I like the shop and I love my Rapha bibs- i never wear any others now. But I"m very unahppy that a $210 jacket I purchased here broke (zipper pull) after less than 10 wears. Since they have a "we'll repair it" policy, I fully expected that a zipper pull would be repaired. Instead I received this message: "Unfortunately, due to supply chain demands and lengthy wait times we are unable to offer zipper and zipper pull replacements via our repair service." I expect a lot more from a $210 jacket- and I expect companies to stand by their warranty/repair services descriptions."

"We waited in line due to social distancing rules. There were many pretty cycle clothes in this store. We went to buy water bottles that come from region to region. The staff were friendly and quickly found what we wanted."

"I just love the coffee here. Bold a full of flavor. Add in the breakfast bagel, fine cycling gear & gorgeous garments it's hard not to spend more than the few $$ on coffee."

"Elm coffee and that good almond milk. Its a combo retail store for a famous cycling brand and coffee shop. Worth a visit if you're into either."