Ascent Outdoors 2201 15th Avenue West, Seattle, WA 98119

"I stopped by to check out the new location and check on hiking boots and backpacks. The staff were extremely helpful and answered all of my questions. They were very knowledgeable and smart when responding to my questions. I tried two backpacks which they were able to add 40-60lbs of weight so I was able to get an accurate idea of how the pack fit when loaded."

"The folks at Ascent Outdoors are always super helpful and knowledgeable; I feel welcome every time I walk through the doors. The new location is absolutely stunning as well!"

"As a die-hard fan of REI, I sometimes wonder "is anyone else selling this item for a little less and with just as solid reputation and customer service?". The answer is yes, and it's Ascent Outdoors. I purchased a bike rack from them in November 2023, and while they are not brick and mortar and local (something I prefer when purchasing large items should something go wrong and I need to make a return) Ascent Outdoors (worked with Jake start to finish - perhaps he's a "one-person wonder") killed it. Responsive consistent kind professional communication, coupled with a commitment to making sure you get a solid price for a quality item in a timely manner. Thanks Ascent Outdoors and Jake. I really appreciate you. Suzy"

"Great experience: I purchased a pair of dry tool climbing axes. Best price I found. They arrived before the expected delivery date. Ascent Outdoors responded quickly when I had a question."

"Giving a 1 star rating because when I took an avalanche awareness class here a couple weeks ago the staff was great and I was quite impressed. After that experience I decided to make a purchase. The item I wanted showed as in-stock; however, I decided to confirm inventory before heading to the store. I was informed that the item I wanted was in their warehouse and was encouraged to purchase the item on-line as it would ship within two days. I made the purchase, three days passed with no shipping confirmation, so I called and left a message on the number listed on their website for online orders. Two more days passed with no response, so I called the store and talked to an employee. The employee told me that a shipping label had been created a few days earlier and that Ascent had "fulfilled my order". By this time I had received a shipping confirmation email that stated a label had been created a few days earlier, but the package had not been received by the USPS. I provided this information and the employee reiterated that Ascent had fulfilled the order and proceeded to speculate about why the order had not been received by the carrier. Realizing the employee was not able to provide any useful information I got off the phone with them and left another message on their online order hotline. It has been a week since I placed my order with two-day shipping, I have no idea where my item is, no idea when or if it will arrive and have not received a callback to date. I hope the order arrives, but looking like I may have make a credit card claim. If your close by it may be worth stopping in their showroom; however, I highly recommend against placing an online order with this shop."