Fred Meyer Jewelers 800 Lakeway Drive, Bellingham, WA 98229

"Please save yourself time and money and don’t shop at Fred Meyers Jeweler My husband purchased a pearl ring for me in December of 2021. He wanted to purchase insurance on the ring but Fred Meyers will not guarantee pearls. It was not until March that I was able to have the ring sized and began wearing it. Within 4 months of wearing my pearl in the ring had broken. In August of 2021 I returned the ring. Since that time I have been in many many conversations with staff at Fred Meyers including customer relations. They will fix it but it will cost more than a brand new pearl ring. I am truly saddened by this entire experience. If you want a jeweler that will stand behind their product do not go to Fred Meyers Jewelers."

"FM jewelry both on Bakerview Rd and Lakeway staff was very helpful and were great to work with every time. I bought my engagement ring for my wife there in 2020 and have had great service each time. I highly recommend them for all jewelry services."

"I absolutely loved my shopping experience. My fiance and I went in to the shop on Sunday, Feb 13th to look at engagement rings. We were greeted by Robert and Christine (hopefully I'm getting everyone's name right!!) and Christine helped us choose a beautiful blue topaz piece that I absolutely fell in love with. My fiance told me to sleep on it, so we left. Christine was incredible, she gave us her information and we left without feeling guilted or pressured, as some companies can be. The 14th, I returned with my fiance to buy the blue topaz ring, but the diamond case lured me in with it's beautiful sparkly display. That was it, I was hooked. Robert sat with us and answered just about every question regarding diamonds I could even imagine, explaining how they're graded, how the different cuts work, and just overall being a wealth of knowledge. I had my eye on a specific piece that was unreasonably out of budget, and Robert helped me pick a setting and gem that was equally as beautiful but much more reasonably priced for our needs. The upsell he did was graceful and respectful. He related to us as people, but still was clear in the value of going up a bit in quality (ie buying a graded diamond with certification vs a less expensive non graded one, I hope I'm using that terminology correctly!). I eventually settled on the less expensive diamond, and made my purchase. The next day, all I could think about was the certified diamond. I returned to the store mid-day the 15th, and was greeted by both Robert and another attendant, I apologize but I didn't get her name! She was also incredibly kind, and helped me make the adjustment to the nicer diamond quickly before my order was sent to the jeweler proper. I was in and out of the store with time still to eat my lunch and return to work. While I was quoted two to three weeks, the turnaround time was incredible. By the 17th, I had the ring on my finger. When I went to the store to pick up the finished piece, I was greeted by Christine, as well as Michelle. They both recognized me from the last few days, and were amazing."

"Manager Robert refused to help with a return, leaving his new employees to try and muddle through. After ~35 minutes of trying and eventually getting locked out of the system, we were told to leave and come back another time to try and return. This after a whole host of other problems with them being unable to simply execute a return on their own store branded card, making us call the company and suffer through a long robosystem to try and get human help to get our account number. I'd return everything we had recently bought at this point (several thousands of dollars of jewelry) just to make it clear to the store at how unacceptable this is but my wife loves the pieces and I won't punish her for their gross incompetence. However, we will NEVER be buying jewelry from FM again."

"Mindi had the best costumer service today. She was so kind and helpful. She made the shopping experience amazing and we look forward to coming back."