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Twin Lakes Counseling
3430 Southwest 320th Street, Federal Way, Washington, United States
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About the Twin Lakes Counseling
Twin Lakes Counseling is a transformative therapy institution located at 3430 Southwest 320th Street in Federal Way, Washington. Our mission is to provide accessible mental health care to individuals and families in the Federal Way community and throughout Washington State. We are dedicated to principles of anti-racism, inclusion, and social justice.
Our goal is to ensure that every person in Federal Way has access to a therapist. We strive to create a sustainable business and culture where every individual, couple, and family can receive excellent and affordable mental health care. Our values of compassion, courage, collaboration, and continuity of care guide all aspects of our organization.
At Twin Lakes Counseling, we stand against white supremacy, police brutality, inequity, and all forms of oppression. We believe in shared responsibility and social justice. Our team of mental health clinicians is committed to providing effective and compassionate support to children, teens, adults, and families in our community.
Whether you are seeking individual counseling, couples counseling, group therapy, or online therapy, we offer a variety of services to meet your needs. Join us in our mission to promote mental wellness and create a more inclusive and equitable society.
Photos of Twin Lakes Counseling
3430 SW 320th St, Federal Way, WA 98023, United States
Opening hours of Twin Lakes Counseling
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Day off
Sunday:
Day off
Reviews of Twin Lakes Counseling
"Twin Lakes is our top referral choice for anyone in the south Seattle region - wonderful team doing great work!"
"I'm Joe. I also report poor customer service at a systemic level. I have been on the waitlist for months, but because I am out of state temporarily on family emergency when I finally get the phone call and I am truthful that I am temporarily out of state, services must wait. If I had just withheld that I am out of state I would have services right now. They didn't even ask, so just don't make my mistake and offer the information; tell them you're in Washington state but just need telehealth."
"A lot of time really: filled out the forms, left message; 1.5 mo later received call 'ok, you're up on the list, let's schedule!'; we did, but was about financial, no prob & then we set up Counselor mtg time, and, then this started the ball rolling. The ball: scheduler confirmed wrong time, more emails and got it corrected; the crop of Counselors went down 5, then 3 & only interns; got it, found one, scheduled, but later she couldn't make it; she was kind enough to schedule me w/ another one; emails w/ new Counselor w/o ever seeing the 1st &more F/u emails; got it scheduled, then response was for a new date set &with her Supervisor 1st. I wrote back to thank them and to move on, this started more emails a week later confirming that my case was closed."
"Where do I begin. This place is awful, do not send your child here to see a therapist. My daughter was being seen here by Holly. All seemed good for her fist 26 appointments until she missed a few due to Wi-Fi connection. NEVER were all parents involved told this was and issue and if it wasn’t resolved that she would be terminated from the “program”! She is 14 years old and thought she had done something wrong, she has been sad and showing signs of regression! I am floored at the lack of communication from this place! My daughter had called emailed and text Holly, to then receive a voicemail that she could no longer see her. After my daughter was left hanging for a whole MONTH!! ITS absolutely unacceptable! No one was contacted about this issue in the parental unit! Better Business Bureau will be contacted!"
"This isn't something against the company, but more of against one specific person working there. I would not recommend working with Ms. Kuykendall if you are very reactive and have problems with feeling like you're being talked down to. I was surprised when I saw that she's been working in this area for over a decade, because her methods come across as very amateurish. Her sessions in family therapy are very very guided, which doesn't let the family communicate directly with each other a lot. Another note I have is that, while therapists are of course human beings and deserve the same respect that you would give anyone else, it is a therapist's job to be able to deal with outbursts. During our last session, I was having an extreme trauma reaction, and received zero care, or even sympathy. She disrespected every attempt I made to fix the things that were happening that were setting me off. I can understand where she was coming from, since no one wants to listen to the loud and aggressive person in a situation, but it was *her job* to fix the situation. And she did not. She continued agitating me until it escalated to me standing up, screaming, and physically hurting myself, and another family member had to gently remove me from the session since they knew it was unsafe. I'm not posting this to spite her, as I still respect her work, but I thought about it for a bit, and it really didn't feel right for me to continue on without telling people about what happened. If you are or have a reactive person in your family, I most likely wouldn't recommend seeing this person."
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