Safeway Pharmacy

"Unfortunately the other reviews are in fact true re: answering phones. You can’t reach anyone on the phone. They should list this on their website that they don't monitor the phones. I've had to make several trips to the pharmacy to be able to get answers to my questions, and check on my prescriptions. And even when I do request a refill to a prescription online, when I go there a day or two later, they ask if I want the prescription refilled when I already asked for it to be refilled online. So, I wait for it in my car every time. These issues, along with the pharmacy being 20 minutes away so it isn't convenient anymore, is why I'll be switching my pharmacy."

"They genuinely just never answer the phone. I called every 2 hours for a week and never once got an answer. Many prescriptions can't be done via the app. I'll be looking for another pharmacy because physically going there TWICE any time I need a refill just isn't realistic. When I asked the pharmacist about it, they just straight up said they don't answer the phones. Baffling."

"It is medical negligence to not answer the phone. Seriously. How are people meant to get in touch with a pharmacist if they have questions about medication? If the pharmacy plans to neither answer the phone, return or even allow messages, its message should be: “Please phone 911 for medication concerns as this pharmacy will not, under any circumstances, answer nor return calls nor even allow messages to be left.”"

"I feel really bad for the pharmacy staff at this safeway because it is so unorganized and understaffed. This low rating is not directed at any individuals but the pharmacy as a whole. No one ever answers the phone making it impossible to check for inventory before sending prescriptions to this location. When I asked for problem-solving suggestions on ways to check inventory before sending a script or physically coming to the store, I was told by a pharmacy staff member to go to another pharmacy first… If you have other options, my suggestion would be to avoid this pharmacy."

"Been using this Safeway while waiting for my new insurance to start bc it was the cheapest option but they literally NEVER answer the phone or call back for messages, making it very difficult to fill prescriptions. Have gone without multiple times just until I could physically go there and ask for a refill(and then of course wait for it to be refilled as they didn't answer calls to request it ahead of time). Now that new insurance is in effect I'll be picking up from CVS(who I'm not a fan of but at least they'll respond to me and fill my need Rxs in a timely manner)"