Horizon Audio & Video

"They are a great company, but extremely difficult to make contact with,"

"The owners and staff here have a heart of gold. They were so kind and understanding when some plans we had with their rental equipment didn't work out due to illness. They are a rare gem in the world, and our family is deeply appreciative of them."

"The customer service has kept me a customer for the better part of 40 years. That is how I measure a quality business. Always great to work with"

"I was rushing home from work to be able to drop off a TV for repair before they closed. I called via my Bluetooth from my vehicle and the employee who answered the phone did not understand my question due to a bad connection. He subsequently proceeded to mock me, and when I asked if this is how he treats his customers, in a condensending tone explained how I needed to speak more slowly and clearly. It was really quite unbelievable. I don't know how they get any business if this is how they treat their customers. I had a quite pleasant conversation with Casey earlier in the week. The employee I got on the phone today should not in any way deal with customers. They will not get my business."

"No pressure, knowledgeable staff. Quality gear in a range of price categories, all in a cozy, small town feeling store, as apposed to overwhelming giant box stores. Customer support after the sale is quality as well."