Northline Apartments

"I removed my original post of 5 stars several months ago and replaced it with 1 star. The condensed version: Moved in Jan 2019. It was great ! Wonderful, attentive, accommodating staff. Management change. Beginning in 2020 there is a lack of lease enforcement: smoking on property and failure to pick up dog poop is blatantly ignored. I then considered the good about living here which is location to my work and the Asst mgr, Aly, is nice. So, i now rate Northline a 3. Just don't expect lease guidelines to be enforced. ***UPDATE 10/27/23 **** I moved from Northline in Feb 2021, almost 2 years ago. Today I received an email from a collection agency stating I owe 225.00!! I spoke to the billing dept, in Everett, and contested this when I moved. Was told it would be credited as it was an error. Now, they attempt to collect the debt, via 3rd party, without any communication with me. My phone number and email has not changed. I intentionally did not post all the negative experiences I had in my short time there. But... I would never recommend Northline for these reasons: safety ( car break ins they did nothing about ), smoking !!! ( did not enforce their smoke free policy ) lack of customer service ( they changed managers 4 times in less than one year and the office was regularly closed ) grounds were trashy. And now coming after me without even a respectful phone call. Horrible experience after the first 4 months. Do not rent here."

"jose always does a great job. i have been here for 3 + years and his response has always been quick and the work done really well."

"Bad management and decision making of the people from the office. They kept changing people, no one is staying quite long there. Someone illegally parked at my paid parking space again. This happened a lot of times already, not just once but more than 5x. Gave chances and patient but too much already. I am the rightful tenant of the paid parking space that someone illegally parked. I wanted to have this car on the photo towed but I was just told that I will have to wait the following day for them to have the car towed when infact I reported 4pm then they will have the illegally parked car towed 10am then next day? who will adjust now? and who has the tights? then me leaving no parking space at the time writing this review. Photos posted below are from different incidents."

"The apartment, and complex grounds are not bad. They are quiet, safe, and clean. That said, the management is terrible! I have called (at least once) everyday for over two weeks with no answer. The answering machine is full, and has been for over a month, so no one can leave a voicemail or a call back number. I have sent multiple emails over the span of a month and have not gotten a single response. I reached out to the managing company, Thrive Communities with my concerns and frustrations and received no response from them either! The lack of management presence, and responses is not a new problem, but it has never been this bad. The last 2.5 months it has been impossible to get a hold of anyone regardless of how urgent the problem is."

"No response at all. Got ghosted with a scheduled appointment. I really don't know how to get in touch with them and rent an unit. I've sent them an email and after 1 week they got back to me to schedule a tour to visit a unit. Everything seemed fine. The day of the appointment I sent them an email to confirm the tour, but didn't get any answer. I showed up at the office at the scheduled time, but there was nobody there. Tried to call their number, but nobody picked up. Called another number and still no luck. I also left a voice message. I stood there for 30min. A waste of time, also considering that we drove all the way from California to visit the unit. It has been 5 days and still they haven't got back to me to tell me why they ghosted me on the scheduled appointment. Of course the unit still shows as available, so I guess they don't want to rent it. EDIT: after this review, I've been contacted from the company and they were able to schedule a tour over zoom."