Mt. Hood Vacation Rentals and Cabins by Vacasa

"This place was fantastic. The area is lovely and the home was lovelier. There is a cute swing for the kids outside between two trees. They have so much stuff for cooking, you only need to bring food. (they even have a waffle maker and a cast iron skillet). Be ready to climb to the bedroom. And if you have kids they will love all the climbing. Great place. Will be back."

"Loved the apartment. ! The stairs are dangerously steep and there is no parking. Must pay to park on the street. Snow removal was minimal !"

"I was extremely disappointed with our recent Vacasa experience. The morning of our trip, I received the automatic text and email confirmations saying the cabin was clean and ready for us. However, once we got to the cabin we saw that the driveway was completely snowed in and there was no way to access the cabin. I called Vacasa to let them know and the person I spoke to said he would see what he could do but “couldn’t make any promises.” At that point we didn’t have a better option than to just go home. I called Vacasa again to let them know we needed to cancel for the night and would like a refund. They made notes on our ticket and told us they would try to call back in the morning. I had to call Vacasa 4 more times over the course of the next day. No one called me or initiated contact; I had to call every couple hours and have them read our notes and explain the situation all over again. The seventh person I talked to was finally a manager who contacted the local office, which was snowed in. They still couldn’t tell us if the driveway had been plowed yet and we had wasted two days of our vacation by then, so I asked to just cancel our whole trip and get a full refund. The next week we did finally get a refund, which I felt was the least they could do. I understand that our situation was not an emergency, they had multiple customers to take care of, and things were a bit chaotic with the snowstorm aftermath, but they completely let us fall through the cracks and it was extremely frustrating because there was no communication on their end. We’ve used them a couple times in the past with no issues but I doubt we’ll be using them again because of the terrible communication and customer service."

"I've been on vacation in this cabin 1 hour and am already regretting it. Our family which includes 2 grandparents, 2 kids with spouses and all the grandkids ages 6 months to 8 years old arrived and were instantly getting yelled at and completely disrespected by the neighbor. We hadn't even finished unloading our vehicles. Then about 45 minutes into our stay we had a Vacasa employee at the door giving us notice of a noise complaint. The noise complaint was for the kids/babies at 5 p.m.! It was explained to us that previous vacation tenants at this cabin were loud and disrespectful. If Vacasa staff was on their 'A' game with those individuals AKA doing their job then we wouldn't be stuck next to some old crotchity you know what who is "traumatized" making this weekend completely miserable. And the one activity to get us out and about which is also why we rented this cabin which is the pool is closed. Which was not disclosed to us in any way. You would think a discount or an explanation for them conviently forgetting to mention the closure of the main attraction would be in place. But no. Just a noise violation for the kids at 5 p.m. If there is by some chance a miracle and we end up satisfied with this company and the experience they provide I will gladly update this post. Thanks."

"Cozy, clean, and in a beautiful spot. This rental is on a residential road with other cabins nearby but it was very quiet and we didn’t even see anyone around there. You can walk to the nearby Flag Mountain trail (though it’s an uphill path) and it’s close to lots of other trails and right by the creek. This is the perfect ‘retreat’ cabin because it does have a secluded feel and there’s no WiFi, but there’s places across the road that does. Hot jacuzzi tub + stove fireplace + gorgeous woods = 2 happy campers!"