Acorn Properties,Inc. 32800 State Route 20, Oak Harbor, WA 98277

"We owned a townhome in Oak Harbor whose HOA was managed by this company. These people do not answer the phone or respond to emails. When you call their office, you are not able to reach a person. If you're under contract on a property for which you have to provide documents to the buyers on a deadline, good luck! This is consistent with the lack of response we saw while living there and reaching out about concerns about the property. You will not be able to obtain simple information from these people in a timely manner whatsoever."

"When I owned a condo in oak harbor Acorn property management was in charge of managing the hoa. These people are unprofessional, Untrustworthy and lack the skills to properly run a management company. It took me sometimes a week to get a response for a request from these people I would never do business with these people again and that is the primary reason I sold my condo as to I did not want to deal with these people anymore !"

"Mary has a voicemail box that is full, and does not reply to emails in a timely manner. When she does respond to an email, she sends an autopay form that already has the debit amount prefilled to something outrageous ($400 the first time, and when I caught it she sent another form but the debit amount was also prefilled to nearly $300). When I asked for clarification as to why she was trying to collect these outrageously high amounts (when my HOA fees are no more than $35 a month typically), I did not get a reply. Given what I have already experienced, I am apprehensive to trust them with my bank account information, and to process the appropriate amounts."

"The owner, Terri, and the ONLY person that could help us was extremely difficult to get ahold of. Not even the nice employees at the office could reach her phone. And when she did reply to text messages (never phone calls), it had been days, and she would respond without addressing any of the questions or information we provided. Moving out was a cat and mouse game, considering we had to chase her down multiple times to figure out what we needed to do to leave. She was never able to meet with us in our apartment for walkthrough and insisted on doing a FaceTime walkthrough, but never set up a date."

"I had a great experience selling my house in OH with Terri Nielon. I now live on the east coast and she juggled everything for me since I couldn't be there. Terri worked with the tenant and a different (now defunct) property management company until the property was vacant. She got quotes from contractors and oversaw the repair work. Terri kept in touch with me constantly through email and text and I felt very comfortable with her work. She even appealed the appraisal when it came back low because the comparable homes that were used were not similar in size to the home I was selling. I can't say enough about Terri or Re/Max Acorn. Her customer service and business etiquette were excellent. Highly recommend!"