Bassett Furniture,

2233 Bel-Red Rd, Redmond, WA 98052, United States

"We’ve had a terrible experience with Bassett so I will never buy from them again. We ordered living room furniture and a few extra pieces in December. They messed up the order from the start and we had to redo everything because they sold some items that weren’t available anymore. They quoted 3-4 months for delivery and never updated us about delays — we had to prompt for updates. We received part of our order a couple days ago and the couch and chairs have the wrong seat cushions. We let them know and they suggested we bring everything in to compare… as if pictures and measurements won’t be enough for them to believe their mistakes. We’ll be waiting for the rest of our order “until maybe September.” Their business model and approach to customer service is from the 80s — everything is a hassle and they can’t do anything efficiently. I would suggest you go anywhere else! Update: We’ve been in touch with Bassett’s customer service representative for over a week now. They can’t explain why the furniture dimensions are incorrect nor can they fix or remake the pieces. Seriously, DO NOT SHOP HERE."

"I went to the store and I talk to the sales person for the best sofa w the hardest cushion they had find one I made sure is Custom made , And I paid $1100 extra after 2 months they delivered was the software cushion,we were very disappointed, I called 5 to 6 times no one returned my call , we went to the store and talk to them they to told us we sent some one to Redon the cushion, we waited for a long time no one came or call . We are very disappointed w there Costomer service and the sales person, we can’t use the sofa at all ."

"Update: I emailed their customer service as suggested by the owner and two weeks have gone by with no response. Have to reduce the review from two stars to one. The staff we dealt with were very nice, helpful and friendly. Regarding the quality of the furniture, I would say it’s OK. Most other furniture stores completely lack any kind of quality furniture these days and that’s probably because that’s what everyone buys….the cheaper the better. If you want fine quality furniture you should find a skilled craftsmen and commission him/her to build you what you want. I’m rating this store only two stars because we purchased the stain guard protection for our purchased items. We had one incident and submitted a claim. The company, Guardian Protection, would not allow us to even open the claim because we were not in their system and referred us back to the store. I contacted the store and spoke to Darren. After explaining the situation Darren assured me he would get someone to resolve the issue and would have the contact us. We’re still waiting. I personally wouldn’t recommend purchasing such protection based on my limited experience with both companies. It didn’t seem like anyone was interested in providing the service the was already paid for. The owner requested I email their customer service. I sent an email immediately. I will post the response soon."

"I think the furniture is beautiful but they don't stand behind their products, even with the added protection service. We spent quite a but for a solid wood table and with normal use the finish is already peeling off. The furniture protection plan denied our claim because they said I sent the wrong photos in my claim. Truly unhappy with our experience. Not worth it."

"Superb experience here. We went in even after we read the few negative reviews on here and we were pleasantly surprised. Don't let those reviews deter you. The sales people weren't pushy but made sure we weren't ignored when we had questions. Went through the whole design process easily and the woman who helped us, Mary, was fabulous and had really great input. She never pushed us to buy anything more than we needed and had great feedback on how we would arrange our room once our new furniture came. We ended up with just what we wanted and came out under budget. In fact, we had looked at a more expensive model and the store manager let us know there was a cheaper yet similar alternative which we really appreciated. Our sectional came in less time than we expected and was delivered promptly and expertly. Would absolutely use them again!!"