Nancy Leavitt Agency, LLC American Family Insurance

"I’ve been with Nancy & team for years. They are always responsive, helpful, friendly and I trust they have my best interests at the forefront. Highly recommend!"

"Nancy Leavitt handles all of my personal and business insurance. Her communication, proactive approach and understanding of her craft is second to none! I highly recommend Nancy if you are looking for a true professional who values relationships and keeping your best interest at the forefront."

"Great customer service! Quick estimates. Always happy to answer questions. Very friendly group of professionals. Real, live and local people actually answer the phone. We have been customers of Nancy and her team for over 12 years any many different policies."

"Nancy and her team are a wonderful! I love that I can text their office whenever and someone always gets back to me. They’ve also helped me with all my insurance needs and I highly recommend them!"

"I've been a loyal American Family client for over 13 years for my car insurance and I've never needed to make a claim. I was happy with my American Family agent when I was living in Cincinnati however, when I moved to Bellingham and switched to Nancy Leavitt 8 years ago, that changed. I thought I was going to get the same quality American Family agent client rapport however, Nancy never seemed to do anything for me. The only communication she's had with me have been mass mailers and mass emails unless I get in contact with her. She seemed to be unfamiliar with my policy whenever I went in for a meeting and would NEVER suggest policy adjustments that might benefit me; she knows more about what policies she offers than I do and after I did the research, I saw numerous policies that would have better suited my situation. The final straw was when I went in for a yearly policy meeting (which she should have helped me schedule every year but I only heard from her about 3 times the full 8 years I was with her to actually schedule a yearly review) and I told her I needed to pay less for my car insurance and I needed her help in doing so; as my agent, I thought maybe she'd be willing to help with that considering my record. About a month later, I receive a policy renewal in the mail. Not only did nothing change on my policy, but my yearly premium went up by almost $300. I tried to get in contact with her to figure this out but she did not return my calls. She either doesn't know enough about her policies, which is a sign of a bad agent, or she doesn't care about her clients, another sign of a bad agent. American Family is expensive but if you get the right agent, it's worth it. If you get Nancy Leavitt, you're throwing your money away. I switched to Progressive for the same insurance which is yielding me a yearly savings of over $1200. Sure, I don't get the personal touch of an agent, but I wasn't really getting that anyway. I highly recommend getting a different agent if you decide to go with American Family."