Aetna

"Aetna rejects coverage for valid medical procedures that should be covered and I've wasted dozens of hours of my life calling them trying to sort it out. Their people are always very nice, but their process/rules are fundamentally anti-customer and they do everything they can to deny payments to healthcare providers."

"Insurance thinks they know better than my doctor. Bunch of absolute clowns. Dr. Faroq Siddiqui deserves to be fired."

"My employer offers both Premera Blue Cross and Aetna. I used to be on Premera but switched to Aetna on a coworker recommendation, figured at most there would be marginal difference. I was wrong: I've had nothing but trouble with Aetna; random things from my ANNUAL PHYSICAL would get denied, which is total bull****. The appeal process doesn't do anything either, they just say the items in question are "not preventative" even though the doctor clearly stated they are, and billed it as such. Never had to pay anything when I was on Premera, same doctor same hospital. Would give ZERO STAR if possible. Avoid at all cost."

"Absolute trash customer service. The only company even close to as bad as Aetna is Comcast. No customer care representatives know any information, they put me on hold for lengthy amounts of time, hung up on me, transferred me to other people that knew even less. HORRIBLE EXPERIENCE!"

"If you want your child to see a pediatric dentist as a primary care without referral, don't use Aetna Dental. It is obvious that bottom line is most important to this greed-infested corporation."