Medallion Inn and Suites

"Stayed here for a month for a contracting job. At first, appreciated the large room with balcony, and the staff, while inconsistent and sometimes rude, was decent enough. The toilet in our room consistently clogged without us flushing anything but a tiny bit of tp, requiring us to go get a plunger from the front desk. The last time it happened, they could not find the plunger, and we went for TWO DAYS and nights without being able to unclog our toilet. We do not like to have housekeeping while we stay, so we hauled all of our own trash out of our room, changed our sheets ourselves (they were OUT of comforters when we asked for a new one though, so had to use the same one for an entire month), went and picked up new towels ourselves, basically they did NOTHING in terms of STANDARD SERVICES THAT ARE INCLUDED WITH THE 120/160 night charge, for the entire month. We paid FULL PRICE, including peak weekend prices. Upon checking out, they tried to keep 25 of our 100 deposit, due to a “housekeeping charge”, because of a small ketchup stain on a chair, and because the floors needed extra VACUUMING (we were there for a MONTH and never had housekeeping by choice, and we don’t travel with a vacuum). They never had to pay housekeeping for our FULLY PAID FOR room, for an ENTIRE month, and besides a slightly dirtier floor than normal, the room was left remarkably clean. The manager was snotty and gave me so much attitude when I argued about the charge, and rolled her eyes at me repeatedly, as they printed out my over thousand dollars worth of receipts. Eventually, she agreed to give me my deposit back, after harassing us for leaving our do not disturb sign on the door all the time (it is MY RIGHT to not be disturbed), and calling ME cheap. She said I would be on the “do not rent” list, which I am HAPPY TO BE ON. Even though I literally did NOTHING to deserve it, besides pay them a ridiculous amount of money only to be disrespected NEEDLESSLY and GREEDILY, and an hour and a half of my (MORE VALUABLE THAN THEIRS) time WASTED trying to check out. Their breakfast, is also so disappointingly disgusting, so we didn’t even have that benefit while we stayed. The “French toast” sticks were always in a big pile of mush, the sausage frequently partially undercooked, the EGGS - ugh. I know from experience how hard it is to mess up scrambled eggs that bad, and if you make it to breakfast in the last hour, the eggs WILL be super crusty. Sometimes there would be no butter for the toast, or salt and pepper, and the OJ was FOUL. They would have a single airpot of poorly made coffee with a bowl of sugar packets and a bowl of creamers. No Jam or peanut butter for toast. Oh and if you are not a fan of bran in your cereal, there’s no cereal for you, sorry. It was just painfully obvious that they were cutting every cost possible, not even caring how unprofessional and haphazardly organized their breakfast setup looked. And they definitely didn’t care how satisfied anyone was with what they were eating. The elevator had cardboard taped onto the bottom sections of the wall, for the WHOLE MONTH, which we suspect were left there by tile layers- God knows how long ago, and then they just left the cardboard. WTH? The hallways were ALWAYS SO HOT AND MUGGY, it was crazy how icky they always felt. Needless to say, I DO NOT RECOMMEND THIS HOTEL. Being totally out of date and basic maintenance put off for many years, clearly, It is overpriced, And while there are signs that they may be trying to make improvements, It’s painfully obvious that they are doing so in such a cheap way, that They might as well not do it at all. Plus, it is simply Unacceptable that we had to go two full days & nights with a clogged toilet, because they could not find a plunger! And couldn’t have a new comforter for a MONTH! Dealing with the front desk was always a total pain Because no one used any consistent procedures or followed any consistent rules whatsoever. They must have copied my photo ID 25 times! The management was always pretty snotty, especially at the end."

"Great location, close to everything in Smokey Point. I would have given 5 stars but the window in our room wasn't shut all the way when we checked in and the room was cold (it was 20° outside). Our room was clean and breakfast was good, lots of options."

"I stayed here this weekend and the property is very beautiful, the room was clean and spacious. The amenities are nice, we used the pool and hot tub during our stay. The front desk staff Lema and Justin were very helpful, knowledgeable and friendly! I will definitely stay here again."

"Be aware of this hotel. It at one time was a nice Hotel with nice amenities of which some of the signs are still around from, however, this is not the current situation. The Hotel is in complete shambles. The rooms are terrible. They smell like wet dogs and cigarettes. Lights don't work, furnishings are old and broken, doors don't lock. Even though they put us in what they call a suite, after another room, it was no better and all of their rooms they call suites. The location is very close to the freeway and since there have been no upgrades the windows are single pane and it is very noisy. All said.. just be aware of what you are getting when staying here."