Sanyuan Cabinets and Granite

"I made a big mistake to remodeling my kitchen here and paid almost $20,000. Amy will try to make money from you as she can , she is scammer. They will ask you to pay a mistake that’s they created. They did crack the sink during installation but Amy give me an excuses that due to cold weather the sink crack, I leave the sink inside of my house and alway warm so this is really ridiculous. I have photos after installation with big crack on sink. Now, Amy ask me to pay the labor $750 + tax + materials to install the new sink. I already paid some mistake that they created before but this issue I won’t pay for this ridiculous request again. I am so regret to invest my money here. STAY AWAY from Amy and this company if you don’t want to regret like me at the end. As others ( Carly ) negative review mention the countertop is low quality, I am having a hard time to clean the quartz even I use spray cleaner countertop. They install the quartz countertop less than a months but I can tell it’s low quality as Carly mention."

"One year ago we purchased Quartz countertops from Sanyuan and they are completely covered in stains, blotches, and rings. We do not use abrasive chemicals to clean our countertops and we are responsible with the way they are used. We never leave standing water on the countertops and they are wiped down each evening and our home is professionally cleaned monthly. One evening I set out a drying mat on the kitchen countertop (sounds reasonable) and set bottles out to dry as I was washing them. As soon as I was finished washing them all I took them off the drying mat and there were rings on the countertop we still are unable to remove today. This is all in the matter of about 20 minutes. One photo shows a silicone oven mitt- room temperature (not hot or warm) and it had been set down on the countertop for maybe 15 minutes. When I lifted it up, there were lines left on the counter that we are still unable to remove today. I set a pot on the countertop after washing it, and when I was finished unloading the dishes I went to put the pot away and saw that there was a clear ring left on the countertop where it was sitting and we still are unable to remove it today. Other than the obvious ring marks shown throughout the countertops, they are covered in cloudy grey blotches all over the place. I have no idea what this is from and they seem permanent as we haven’t been able to get them out. They are not in just a few places- they are spread throughout the entire countertop as if they’ve created a whole new pattern and color. The things that we have seen occur to these countertops in the ONE year we have owned them have made it very clear that these are not made correctly and are low quality. They are not able to withstand any sort of usage in a kitchen, whether it’s setting normal everyday kitchen items down onto them or wiping them down daily with standard not abrasive kitchen cleaners and/or scrub daddy, per the recommendation of Sanyuan Installers. We wrote to Sanyuan and included pictures, and all they have replied with are google links to articles about stains in countertops and how to remove them (all which have not worked). I cannot in good faith recommend this product, or this company, as they do not stand by their products. They have zero manufacturer info for us- we were told they are “unbranded” with no warranty. Once you have paid them- all you get are google links for assistance. They are not willing to lift one finger or take an ounce of responsibility for this happening to products that they sell. We are reasonable consumers and never love to leave negative reviews, but these countertops were a very large investment and we feel extremely remorseful for how this purchase turned out. It has been one year since they were installed. We will likely have to purchase all new countertops elsewhere. Very disappointing from the product to the lack of customer service and backing up products they sell. The photos posted are from all separate areas of the countertops."

"I highly recommend using Sanyuan Cabinets and Granite for your next project. Amy and her team made it incredibly easy to plan out my kitchen renovation. The installation team showed up on time, communicated clearly, and did not leave a mess. I will definitely be using them for future projects."

"We shopped around numerous stores for Cabinets and Counter Tops from Seattle to Kent. Sanyuan Cabinets and Granite was hands down the most responsive and provided the most detailed bid and drawings. Their cabinets are high quality plywood, plus look and function awesome. We also purchased the granite counter tops from them. We opted for the thicker granite. We had our GC install the cabinets but they installed the Granite Counter Tops. Installers did a great Job. Plus the pricing beat 3 other suppliers we had bid. Thanks to David, Amy and Su for a great experience and a beautiful new kitchen at a nice price. Would highly recommend!"

"I ordered a granite countertop for our downstairs kitchen. When the workers came to install it, they did not seem to understand any of my personal requests or to have much interest in what I was trying to say to them. I think they probably understood, to be honest, but just didn't care. The counter went in a bit uneven but not bad. However, there was a chip in the corner of the backsplash, which they just glued back into place, but which was still clearly visible. It sits behind an appliance so not that big a deal, but my impression overall was that they were in a hurry and didn't think I was a very important customer. It's still a pretty nice counter for a downstairs kitchen but I would have preferred a bit more of a 'customer service' attitude."