Bastyr Center for Natural Health

"I’ve been coming here now for almost 20 years! After being told from a doctor that I would need to take OTC medication for the rest of my life - I thought there must be a better alternative. I searched around and made an appointment here. At first I I started with the student clinic - which was amazing! I never had received such individual care. With a triage of medical professionals, they were really motivated to find the root and underlying cause for the imbalance that I was experiencing. I found with a holistic approach (not just herbs and diet adjustments, but also practical life reflections, changing routines and adding affirmations too) that I was able to shift where I was and never need to take medication for the issue. I took herbs and adjusted my diet and after a while I repaired and moved on from them. Being totally mindful of what could recreate the conditions and symptoms. Later, I followed the teacher from the student clinic and became a patient of her practice. It’s nice to have more natural ways of combating symptoms, but also to have access to antibiotics if necessary and to really aim deeper into lifestyle choices & our mental space, to aim to shift what’s causing them in the first place :) I highly recommend seeing a well rounded naturopath. Someone that compliments modern medicine, with a more caring approach, who also aims to use the least amount of medications and herbs and supplements, to help you achieve balanced and optimal health. You are looking for an advocate that doesn’t preach but listens and gives sound medical findings for and against whichever options are available, so you can make an informed decision about which medical tools & diagnostics will serve you, while on this lifelong path of whole healing! — Aside from all of that, I will say that over the years, the front desk staff customer service has gone down hill for quite some time now. They do not answer the phone nearly enough, or call back as timely as one would hope. If you get the right person, everything is great. It’s just very intermittent on what experience you’ll have. The doctors and care have been wonderful though."

"I have looked to natuopathic physicians numerous times in my life with many different practitioners and have always had good experiences - until seeing the team precepted by Dr Fresonke at Bastyr. She was awful. Her top-down, non-collaborative, gaslighting manner of speaking to me and the biting tone she used with students was offputting, and after two visits no progress was made other than lab results. She questioned my symptoms, criticized the manner I had been self treating before the visit, asserted I had been prescribed wrong doses of meds by other doctors, and told me to come back for a follow up, stating she would talk with the prescriber to clear it up. At the followup visit, she was unprepared, had not done the research she said she would, and ended up re-prescribing the same over the counter meds id been taking all along. She also took zero interest in my skin change concerns and lectured me about our crumbling medical system when I asked for a referral to someone who could biopsy a risky growth. She made me regret having come to the clinic, and when I looked at the other patient reviews, I was shocked that Bastyr would employ such a person to train future doctors. Thankfully I had a moment with the students alone so I could share my feelings about her before we ended the visit. Patients deserve better than her care. Always."

"Ok i really like the office but literally NO ONE is accountable for lost labs. My child and I go to the private clinic and both had labs done at different times over the last 8 months and mine was lost AND I PAID. Have called to complain but no one has ever called me back. I just got a message from our doctor saying she hopes we don't judge the private practice from the Labs issues...like really? How about you make some calls to help me straighten it out? Or have the front desk do this? Anything? Then, my son goes all the way to Seattles Children's Hospital to get a special blood draw that has to be handle a very special way and they mishandled it!!!!! Like how, you have one job!? 4 people it took to draw my then 4 yo's blood - this was the second time trying cause the Lab core in their building messed up and traumatised him so yeah it took a few months to wait and very well planning to get it drawn again....but now i have to put him through this a 3rd time? Ther is compassion at the office but I seriously hope they take a different approach with the labs mishandling blood and causing stress to their patients. A "sorry" doesn't help, helping sort out what is wrong and rejecting the use of those labs until they get better at their jobs is better for everyone."

"The doctors are good. The frontdesk, some. A white woman with white hair up to the shoulders were very rude and mean to me. I was polite and she almost wanted to shout to me and raised her voice. It seemed she hated Asian. And, another phone rep of the clinic was also very mean and hang up when I asked her to calm down. The phone rep dare not even told me her name.. These people did not want their jobs there and did not even like the patients. Other phone representaives were better. But at least half are very mean. I do not know why they still work there if they hate the job and people."