VA Puget Sound Health Care System Everett Clinic 220 Olympic Boulevard, Everett, WA 98203

"Went there looking for help and only got locked out by staff. Staff doesn’t know how to treat veterans with mental health problems so they ban them from getting treatment there. The staff also accuses and harasses those veterans who tried to get help by saying they are a threat."

"They NEVER ANSWERED MY CALL!! 30 minutes on hold and then I was hung up on. Never got to talk to my Doctor or anyone else. Also they don't leave their Name, phone number or message..... WHAT IS UP WITH THAT?"

"I have been constantly falling between the cracks of the VA system and had all but gave up and just didn't care anymore. With call after call after call. Always someone saying that they would do something or leave a message with the right department, only to be let down again. I finally found out that there was a CBOC in Everett that had opened it's doors of a brand new building in October 2022. After 5 weeks of telling The VA Hospital to transfer my records to Everett they still had not done it. So I stopped by the Everett CBOC location just before closing and gave them the run down of my situation and they actually listened to me and DID what they said they were going to do... Amazing!! It's only been a few weeks and I have had a face to face with my new primary Docter and her nurse, and more calls from the staff at Everett CBOC, then I had IN 4 years when my charts were in Seattle. So, if you are a Vet that is flustered and irritated that you are not getting the care that you are needing; try Evt CBOC. not all of the departments are up and running currently but they are on the way. THANK YOU EVERETT CBOC!!!"

"I walked in on the verge of tears after driving 20 miles to find the clinic and ending up at the Veterans Center instead of the health care location - but the ladies working were SO nice. They really went above and beyond to calm me down and get all of my medical needs taken care of (they even got the lab to take me when they were supposed to be closing down for the day). I can't even imagine the kinds of things the employees here deal with on a day to day basis, especially with how many clinics have shut down and how many veterans have been cycled into other clinics that aren't particularly conveniently located - the directions are confusing and I'm not even a senior. So again, thank you to everyone who was working Friday the 13th and truly cared about every person who walked through the doors. We appreciate you. The clinic itself is quite nice, everything is shiny and new. I wish Maps would have made my trek easier, but oh well - now I know!"