Burien Goodwill

"It's always a good place to get some cheap stuff with ok quality. The staff are friendly and hospitable. Before buying any thing online, I love looking for them in Goodwill. That's a good habit tho"

"I don't know how these people sleep at night. I recently went in and purchased two sweaters and two pairs of rain boots (one pair without a price label) and my total rang up as $149. I was literally besides myself and asked how 4 items rang up so expensive. The lady behind the counter said each one of my sweaters were $30 the one pair of rain boots were $20 and the other pair of rain boots were $69. I asked her how on earth are they charging the community $69 for rain boots? She then said they are a fashion focus item (I don't even know what that means) and that their prices are considered consignment prices (again, no clue that that means either). This company makes over $7.4 billion dollars in revenue a year! The CEO make around 1 million a year. How are they even getting away with this. Oh and the cherry on top, was I was asked to then donate my change and round up my purchase for Goodwill's job training program. I then told her that my purchase is my donation since people literally give them their things for free as Goodwill then turns around and charges absorbent charges. She copped a huge attitude with me and then complained to her co worker as I walked away. Not sure I will ever support this place again."

"Dear goodwill management—you should be ashamed. Who do you have pricing things here? Does anyone remember that this company is getting these items for FREE and then people are buying USED second hand items and then spending EXTRA time and energy to sort through and find said items. People who have a lower income are coming here to afford things that they otherwise could not and they do so believing that it is a lower cost and you are quite honestly ripping them off. You sell things at higher prices than Walmart and ROSS. A Ralph Lauren Polo sweater for $69? Used? If you somehow had a Luis Vutton bag are you gonna charge $2000 for it? My guess is yes…. Your slogan “Uncommonly good” is a farce. Goodwill management, you should be ashamed…"

"i just had an amazing experience here today. i was with my sister and she was shopping for some new clothes, and i was just looking around, not expecting to buy anything until i found a piano keyboard in mint condition for only $25. i saw a keyboard stand across the aisle from it, but it didn’t have a price on it. i went over to tell my sister, who was in the dressing room, and a woman complimented me on my shirt. i talked to her and she told me she started 4 days ago. i asked her about the keyboard stand and she told me to ask about it up at the check stand, and another worker told me they can give me a price for it. i went up to it for my things, and i was told that the keyboard and the stand were a set, so i didn’t have to pay anymore for the stand!! when i was going to find my sister to get the car keys, the woman came up to me and congratulated me on getting it, as i told her how i’ve been wanting one for a long time, and i went to my sister and said goodbye to her. she was so kind, and made my day. i didn’t ask for her name, but she had very short red, dyed hair and looked to be in her mid 30s-40s. all the staff were so kind! will definitely be returning!"

"Firstly, let me mention I have been shopping goodwill my whole life, I support reusing, recycling, and sustainability. I love goodwill. But tonight, was quiet a bit alarming. 10/26/2021 8:00pm I was being checked out. I had choosen to buy many small paperbacks books. As I was being checked out, The worker asked Nicki, I’m assuming the manager, how much the books would be. I picked them all out as being normal, small paperbacks for $1.99. But Nicki insisted they were $2.99. She pointed out one book and said “this one is $1.99”. The comment was so rude, I thought she was joking. All the books being roughly the same size. She followed by saying “if it has chapters it’s $2.99”. I asked why the one she pointed out to be $1.99 had chapters. She failed to answer and made me feel very uncomfortable. Like she was biased to me in some way. Needless to say, I told her that didn’t make sense and I felt like I was being hustled. She didn’t care. I’m really looking for some closure on this. I even asked to see the dimension rules for book prices and she denied me that. I’m at a loss for words snd very hurt that our experience at goodwill went like this today. She entirely lacks customer service or the ability to connect with customers. As a business owner in multiple industries, this type of treatment should not slide."