Franciscan Medical Clinic - Federal Way

"I have tried to get into see a doctor for 4 months. I called and booked an appointment for 2 months out and They called and canceled over my voicemail. Then I schedule another 2 months out and stress to her how important the appointment is. Now my appointment is soon and they called and canceled again. I will be finding a new doctor and so will my family"

"Today I attempted to go in with my brother to help him with his appointment. They turned us away because we didn't have "certain documentation" that they legit had NO IDEA what it was, what it was called, or what it was fully for. Every question I asked about this document got a "we don't know" in response, and after a while they finally took a guess that maybe it was a Medical Power of Attourney for HIIPA compliance. I got my brother's verbal permission to help him with his appointment after that, but they insisted that they needed this mystery document, and that his verbal permission was not enough. At that point I went home and called all of our previous clinics (there were 4 of them), as well as our DSHS representative. Every single one of them said the same thing - They have NO idea what Franciscan was thinking. My brother's verbal permission should have been more than enough, but if they really wanted it on paper, then it's their job to give us a FREE form to fill out, just like every other clinic I've ever taken him to has done. A Medical Power of Attourney would work as well, sure, but it's costly, takes a while, requires a notary, witnesses, etc. It's overkill. We'll very likely be going elsewhere. For what it's worth, everyone was really nice but it was made very clear to me that they don't know what they're doing here."

"In my experience, scheduling appointments has been incredibly challenging. The staff seems uncooperative, making it nearly impossible to see my doctor promptly. Despite efforts to contact them, they rarely answer the phone. The removal of the online scheduling function has only added to the frustration. When I do manage to speak with the scheduling staff, they often push for virtual visits or offer in-person appointments months in advance, making it impractical for addressing immediate health concerns."

"If I could rate it 0 I would... I have been trying to get my medication figured out off and on for about 6 months, but can't seem to JUST get my medication... I was previously with Dr. Sharma, I had switched to another Dr. in the building due to personal preference, opinions given were always biased. The other Dr., I found out recently, passed away over a year ago! Nobody ever said anything... My refills have since ran out, now they want me to come back in to re-establish with Sharma. I told them nothing has changed other than my occupation and insurance. They refuse to send anymore refills without coming in. Yet I can't be seen until January at the earliest! It's the beginning of Oct... My medication runs out tomorrow. How might I get my meds if you can't get me in anyway?! They offered another dr, but proceeded to tell me that I would still need to set a date to re-establish with Sharma down the road, and would not continue without setting the appointment... If I come in, I dont need anything else, I just need my refills on my meds. It's a life long thing, its not going anywhere. I dont see why its so difficult to understand for these people! I dont have insurance, my current job pays considerably less than my previous job, my medication is all but gone! Just sign the stupid thing and let me live! Beyond done with this office!"

"After waiting two months for a basic doctor appointment, I arrive exactly when my appointment was scheduled for only to be told I had to be there a half hour early and have to re-schedule a month later. So now it's three months just to see a general physician. How does that help? At this rate I'll be dead before the doctor can see me! Why do they send you a text confirmation with your appointments time if they want you there 30 minutes before that? They didn't even try to fit me in. I am extremely disappointed with this absolute joke of a health care system!"