Franciscan Urgent Care - Bainbridge Island

"My daughter, granddaughter and I went to Urgent Care on Dec. 29 on Bainbridge Island because we were all sick. We got there at 12 pm. They told us we had to come back at 230 pm. Came back. Waited in waiting room. My granddaughter who is 6 yrs old has febrile seizures. She had a fever. Daughter went up to see if they could give her something they said no have to see doctor Daughter went to store and got her Tylenol. We were already waiting for 4 hrs to be seen. Was not seen until granddaughter had a seizure which she fell of my daughters lap and landed face down. Immediately she had a big black and blue bump on her forehead. Dr and nurses came running out and brought her back. She wasn’t coming out of her seizure. They called paramedics and they came checked her out and said they were flying her to Children’s Hospital. I’m writing this because in MyChart it says I didn’t show up for my appointment. I couldn’t reply to the message. My family and I (especially my daughter and granddaughter) will never go to Bainbridge Urgent care again. Very bad review because my granddaughter should never had to go through that and telling me I never came for my appointment which I was there almost 5 hrs waiting to be seen."

"I can’t speak for others’ experiences, but I am grateful these folks were open and available for me the other day. I cut my thumb pretty deeply and needed stitches. Dr Gates did a great job, was very friendly and had excellent bedside manner."

"Had a Router kick out and run down my finger. They took me back to make sure they didn’t need to send me to the hospital. I was told by a nurse “that’s what you get.” For not wearing gloves (rotary tools rip fingers off with gloves) but maybe that would have been better for them because they wouldn’t have had to do anything…. Not like they did anything anyway. Other nurse told me we don’t have time for this. Told me I would have to come back in 4 hours when they had time, or I could just go to Walgreens and get a tetanus and it would be like I never came in. I opted for my Dr rather than Walgreens, when they saw the way the wound was “cleaned and dressed” they were taken a back and asked who did this? Now they’re trying to bill me for something, Not really sure what, they didn’t do anything other than increase my blood pressure. Just got a text they auto enrolled me in a payment plan…. Just send me a bill for being treated like dirt. No need to keep opening up the wound."

"Lately it seems it is difficult to find good health care on Bainbridge Island. Due to a sports injury, I decided to try my luck with Franciscan Health Urgent Care on Bainbridge Island and I’m so glad I did. My visit here was a world away from experiences elsewhere. From entering to checkout, it was good to be treated with professionalism and care. Dr. Gates was excellent, easy to talk to and extremely professional and friendly. I valued her advice and caring attitude. Nurse Shayla also very caring, friendly and efficient. The entire staff at this location should be recognized and commended."