Vancouver Eye Care - Main Street Clinic

"Why am I still waiting for a call back? 3 weeks I’ve been calling, 3 weeks I’ve been told the same thing… why would anyone go here if there’s no way to get the results to the thing you went for? I basically was robbed of my copay"

"Please don’t go here! My husband has a condition that requires yearly eye exams and our insurance covers it. Vancouver Eye billed it wrong and refuse to re-bill the insurance so they’ll pay for it. They tried to force us to pay out of pocket for something that is covered and that our insurance would happily pay for if it was coded properly and re-sent. The providers we’ve met are nice but their back office is absolute trash!!!"

"They are not forthright in costs and I was charged $100 to see a specialist at their clinic. They have quite the scam going, having an ophthalmologist refer a senior citizen patient to a specialist and then the specialist determines Medicare won’t cover a procedure so they charge you $100 for waiting an hour in their clinic to see a specialist for less than five minutes."

"They eye doctor is great. But the optics department where you get your glasses those ladies are seriously lacking. 2 years in a row they have sold us glasses too big for my son's face. Even after tightening the glass they slide off his face. I dont even wear glasses so i have no idea till six weeks later. I always end up having to buy the proper size glasses for his face. My insurance only covers one pair a year for him and they always screw it up. No skills at all in the optics just fake smiles and Apologies with no knowledge of what they are doing."

"The level of unprofessionalism is baffling. NEVER go to any of their locations. I'm going out of my way to write this review because the experience was so HORRIBLE. I went to this place for an eye exam, and unfortunately, I was misdiagnosed. I used the prescription they gave me, but when I received my glasses, everything was blurry. It turns out that Dr. Brian Chow diagnosed me with Presbyopia (a condition seen in elderly patients), despite the fact that I'm only 27 years old. After I brought this issue up with their admin department, thinking that I shouldn't have to pay for a bill based on a misdiagnosis, they said that I have to pay it either way. This is like going to the hospital for a headache and them performing foot surgery and making you pay the bill. How horrible is that?! Never again!"