Harrison Port Orchard Urgent Care

"I took my brother to get some stitches today(01/14/2023) and waited 5 Hours to get treated after we were told 1 hour wait. I understand short staffing issues but when originally told a time it should never be 5x that. We also waited 1 hour for the nurse to come in after the stitches to discharge us. Absolutely insane! Do not come here if it’s an emergency. I would suggest taking a longer drive if needed and getting treated somewhere else."

"There was a long line but I was in an out within an hour for going at noon. They were extremely friendly and took care of the issue. But when you walk in the door you need to check to see if there is a line in the main entrance area otherwise you will not have a spot in line and get the people that are in line upset. If you can't stand long bring in a walker there are no seats when waiting in line for the elderly. Standing in line is the hardest part especially when you don't feel good. I wish they had a ticket system so you could sit down while you're waiting."

"I took my daughter to Harrison Port Orchard Urgent Care last night for a prolonged (12/13) fever. As soon as we were in the room with the nurse (Kaitlin) she told me she was going to do a swab test for Strep. I let Kaitlin know I have been keeping an eye on my daughter's throat and it was not red or inflamed. We had also had a Telehealth appointment earlier that day and that provider was able to look and verify my daughter's throat was not inflamed. Upon looking into my daughter's mouth Kaitlin abruptly said "her tonsils are very red and inflamed, I AM doing a Strep test." Then she got in my daughter's face and rudely told her not to move because if she moved, it would cause her to throw up which would then cause Kaitlin to throw up. I could see the worry in my daughters eyes as Kaitlin was trying to shove not one but TWO swabs into my daughters throat. She had scared my daughter which was causing her to not sit still and I asked her to stop. Kaitlin did not stop. Consent was completely ignored during this visit and Kaitlin was extremely rude and unprofessional. The doctor was dismissive when I talked to her about the lack of care from the staff there. My daughter has had several Strep tests in her 10 years and never ever had a problem with them before. She also said Kaitlin pushed so hard on her throat, it hurt. However, Kaitlin looked at my daughter after swabbing her throat and said, I doubt I got enough to test. NEVER EVER BRING YOUR CHILDREN TO THIS CLINIC. NEVER."

"I waited an hour and a half to be seen then went to the front to find out how much longer and was told 5hrs. I have an upper respiratory infection and am coughing up blood. I am familiar with the medical records system they use. It does not take that long to chart patients and to keep things moving along. This is a direct reflection of the lack of patient care and taking people's health seriously. I rarely go to the doctor and so when I actually need to see one and am unable to due to an indifferent attitude towards patient care it is no wonder people would rather stay home and die then to die in a waiting room."

"I have never wrote a review but I have never had a worse experience at any doctors office. The room I was in had dirty footprints on the pts chair. The floor was disgusting with debri. The doctor a young female continously cut me off and rolled her eyes. Their xray machine isn't working, a complete waste of time. Do not go to this urgent care just go to the er. The lack of empathy and cleaniness was appalling. I have never done a review in my life good or bad. But this place should not be allowed to continue on treating thier patients like this."