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La-Z-Boy Furniture Galleries
17305 Southcenter Parkway, Tukwila, Washington, United States
About the La-Z-Boy Furniture Galleries
La-Z-Boy Furniture Galleries is a renowned furniture store located at 17305 Southcenter Parkway in Tukwila, Washington. As a premier home goods store, La-Z-Boy offers a wide selection of high-quality furniture and decor items to suit every style and budget. From luxurious sofas and recliners to elegant dining sets and accessories, customers can find everything they need to create a beautiful and comfortable living space. The knowledgeable staff at La-Z-Boy Furniture Galleries is dedicated to providing exceptional customer service and helping shoppers find the perfect pieces to complete their home. Visit us today and experience the ultimate in furniture shopping.
Photos of La-Z-Boy Furniture Galleries
17305 Southcenter Pkwy, Tukwila, WA 98188, United States
Opening hours of La-Z-Boy Furniture Galleries
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 18:00
Sunday:
11:00 - 18:00
Reviews of La-Z-Boy Furniture Galleries
"They had the perfect recliner at a great price. We were able to load it into our car at the same trip. The sales person was very knowledgeable and helpful he understood exactly what I was looking for and the advertised price he offered the next model up and explained the difference"
"Sales Associate Josh was extremely helpful and knowledgeable. I felt very comfortable and was not pressured. I am very confident about the decision I made and Josh made sure I understood the purchasing process, the details regarding my purchase as well as what to expect."
"Great service at La-z-boy Tukwilla. I came in late on a Thursday, and got great help from Jonathan Holland. He listened to what I was looking for, understand and respected my budget, and gave insightful answers. At the end of the day I was very satisfied with my selection. Excited to receive it."
"Be careful when doing deliveries Lazy Boy says it in the name the brought my recliner and no power cord with it. Thought it be easy fix not the case tried blaming it on me should've had them keep the recliner to me it be 5 to 7 business days still waiting got back my delivery fee but nothing else. The people when I went to the store to ask for help looked irritated by me but happy when I purchased the chair wish it was better customer service and better problem solving skills."
"My best advice is to NEVER purchase anything from La-Z-Boy. My experience so far has been horrible and their comfort care has to be one of the worst in the industry. My complaint is not about our salesperson, Gary, but rather the company, the quality and now the store manager who doesn't seem to care enough to help expedite or resolve this issue directly. I expected that the lead time would be long having to order a custom covering so my wife and I were happy that it only took 6 weeks instead of the 10-18 weeks that were told to us. When the sofa arrived on November 26th, it was assembled and setup by the delivery team and it was clear at that time that the sofa was defective so the delivery driver even took pictures. (in hind sight I should have refused delivery). I messaged the salesman that evening and emailed and sent pictures as well as calling the store the following day. Gary our salesman explained that a customer care technician would have to come out and inspect the product and make a determination whether a repair was possible but that it could take a couple of weeks because they were backlogged due to the holidays. I was contacted by the service technician company and scheduled an appointment to inspect the furniture on Dec 20th, 2022 but the appointment had to be re-scheduled due to an ice storm so it was re-scheduled for January 2nd. Upon the arrival of the technician, he also determined that there were too many items needing repair and the unit would likely have to go back to the shop because some of the work would require taking apart the seams and re-sowing parts of the arm and side wrinkles where the leather was not pulled tight. The technician asked me what my desire was for his report and I indicated that I wanted a full refund of the purchase. He indicated that he would put that in his report. After waiting a couple of weeks with no response, I reached out to Gary again to see if he could find out what was happening and he suggested that I call Comfort Care which I did but I could not wait on hold. I spoke to Gary again and he said that he would do the same and he was able to connect with them and they indicated that parts had already been ordered. I mentioned that this was unacceptable and that I would be escalating the issue. I called Comfort Care once more and this time I left a call back number and when I eventually spoke to the Comfort Care individual, I was told that they attempted to contact the store manager who was out but that they said that he was the only person who could authorize a refund and they forwarded some documents to him for his approval. On February 6th, 2022 I spoke with Gary again and he indicated that the manager spoke to Comfort Care and their position is that I must follow the warranty terms and wait for the furniture repair to take place and then determine if the repair was acceptable. I verbally said that I would not accept any repairs to this defective unit and that since the unit was defective from the day of delivery, even affirmed by the delivery driver, I don't believe the terms of the warranty to apply. I only wish I would have refused the delivery. March 28, No resolution yet. They shipped me 1 replacement cushion and 1 back skirt piece. I have not opened the boxes yet. No contact with the service dept to this point. Very disappointing."
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