LA Fitness,

7607 NE 5th Ave, Vancouver, WA 98665, United States

"I shouldn't even give one star. LA fitness is trash, worst customer service I've ever experienced, especially at the Hazel Dell location. They make impossible to cancel a membership. I moved out of town with no LA fitness service location, however they insisted I come to the original location of my membership to cancel. Several hour drive and a 1 hour wait for management help, which all could have been done over email... I paid for almost 3 months that I didn't use because of this issue. I'm reporting them to the better Business bureau."

"Not sure why 1 star reviews this is a gym not a spa. I have been working out here for 3 months and I am really happy I joined. I have never had anything stolen from my locked locker and it's clean. The trainers are amazing and super helpful, getting the best workouts of my life thanks to Jaspreet. The only reason I took two stars away is because 1. They only have maybe 1 or 2 classes available after 5pm a few days a week, the vast majority of their classes are in the morning when I am working so I can't go 2. They need to be honest about the pool situation. I personally didn't join to use the pool but is has not been open the whole 3 months I have been a member, they claim it's because of a part they are waiting for but I think it's too expensive to run the pool and they don't have enough members to justify the cost. Other than that I am happy and will continue with my fitness goals here!"

"This review is specifically for my experience with the training staff. I went to LA Fitness after being diagnosed with long COVID and getting recommendations from doctors. I was nervous about rehab and when I went in there they listened to my needs (which are different from losing weight, etc). I was paired with the most perfect trainer for me (Rhon) who has a significant amount of experience. This rehab experience has been nothing but amazing considering it could have been a nightmare. They are patient, kind, professional, and I feel like they genuinely care. The gym is always clean and organized of course but it's the service that deserves the recognition here. I of course am bummed about the pool being closed, but I don't think it's the staff who are the issue on that. They are just as upset about it as we are."

"Rhon and Travis are outstanding trainers and are professional and knowledgeable. The selection of equipment is huge they probably have just about everything and it’s well maintained, nothing is ever broken or malfunctioning. This location has too many people almost all hours of the day, it’s always buzzing. They close early on the weekends which is lame. The locker rooms are spacious and have lots of cubbies. The sauna can fit a good amount of people and gets really hot. The showers are hit or miss with water temp and pressure and they seem to always be dirty. They can easily afford to check on the locker rooms/bathrooms more than once a day. The pool has been closed for too long and they said it’s because they’re having issues getting parts in, no compensation for the inconvenience though expect to totally freeze your account for three months, even though it’s been closed for that long and won’t be open for another month or two. Corporate stinginess."