Sleep Number

"Friendly reminder: You are buying a literal air mattress for several grand. It’s a foam topper with air mattresses stuffed in each side. Embarrassing. Instead of handing them your money, buy a better bed for an eighth of the price elsewhere and give me the rest of your money. This company deserves nothing. Response to Comment: lol. automated responses just further proves my point. 8-9k for a bed to have the worst sleep of your life? Naw, I’m here to help others."

"I've had my bed for about 2 years and I'm just now getting used to it. The folks who talked with me on the phone were nice, but the beds are overpriced and don't come with a thick soft topper layer in the twin. I think it's two inches, but the pressure points on my hips, knees, and shoulders are awful. The topper layer that is there is inadequate for joint pain. Lowering the sleep number setting just makes it sag in the middle. I think it might leak, but I'm not sure. Also, the app doesn't work well. You have to manually shut it off every day or your pets set off the sleep tracking. If I lay down to use my phone or watch TV, it records a second sleep session. A Fitbit records more accurate sleep data. I'll get up to go the bathroom two or three times a night and it will often not register those at all. It might register one. Maybe you've got to be out of the bed for a time minimum? I don't know. Feature requests: Thickest topper on twin, just like the other models and a time scheduler in the app to block windows of time that you or your pets are on the bed during the day but not sleeping. I am forgetful and cannot stay on top of manually turning things on and off all the time."

"We worked directly with the manager who has been with the company for 15 years. He was wonderful! We came to him through a product referral and he quickly assessed what we needed based on what we knew (not much). He was welcoming and down to earth. I think we’ll be staying with our new mattress for years to come!"

"Much too expensive for what you get! You buy a super expensive, "fancy" mattress with height adjustable base but don't even get a simple remote to control any of it! You're supposed to boot up your phone in the middle of the night and blind yourself to use their app and destroy your sleep if you want to make an adjustment. The remote is "optional", just as expensive as the bed and unavailable because of whatever excuses. Also, the mattress supposedly adapts to temperature and should cool us down if we get too hot but is not doing any of that! We sweat just as much as on a cheap mattress. The mattress has air pumps that tend to run every now and then while we sleep during the night and then wakes us up. They could be quieter. Not worth the bags of gold coins that we spent on this mattress/base combo! (I typed this review after more than 6 months using this bed and will update as time passes by if I feel I should)"

"My experience with Brian was great. He was knowledgeable and professional, and patiently answered all of my questions. We are very excited to receive our bed set. I also worked with Scott on the phone, who gave excellent customer service as well. The store was very careful with Covid-19 restrictions, and gave us the impression that they cared about our health and safety. I highly recommend this store!"