Department of Homeland Security 12500 Tukwila International Boulevard, Tukwila, WA 98168

"Can't even get a hold of a single person on the phone. Automated system will tell you straight up that it will disconnect you if you ask to speak with someone."

"We recently had an appointment there and the guard at the xray machine was talking to all of us like we are animals. His tone and attitdude was so condescending and rude. Once we got passed him the lady checking us was no better. They need to work on their customer service."

"thanks for what you do, appreciate your help . if any construction worker had 7 ruptured disks all ruptured on both sides in their lower back and 5 in their neck with a cracked right hip and needs a 100percnt left knee replacement and have your quadricep and I t band ripping off your knee and 20% strength in your left arm and tbi / cte and got denied ssi disability, you would be extremely angry like me , just saying. my heart carries a lot of pain and the weight i carry is absolutely horrible"

"Back in 2019 the quiet busy and the chairs were a bit uncomfortable but they seen me in a timely manner. I was directed to a recruitment specialist who gave me an application and a number to call. I lied on my resume and was denied employment. I added an extra zing to improve my chances it turned out I didn’t know what I was talking about. I was lucky no charges where pressed great people here. God bless homeland security."

"Their website claims they are open until 6 pm. It’s 4:50 pm and the building is closed. NOT a good first impression. UPDATE - I returned the following day. Only parking available is adjacent to the building for $8 fee. I came without an appointment, but given my particular circumstances, the official allowed me to enter while he consulted with his supervisor. I wondered if being a well-dressed, white male was a factor. Despite being woefully understaffed, I was impressed with their efficiency and how they respected their anxious, needy clients. In the midst of an intimidating, inadequately funded bureaucracy, I truly believe the employees are doing their best to perform in a frequently criticized, extremely demanding, thankless role."