Quest Diagnostics

"My heart sank when a Quest Diagnostics technician was shockingly rude to me. It wasn’t until I stumbled upon BW’s post below about facing racism during their Quest experience that the pieces clicked. I wholeheartedly echo their sentiments—such blatant racism and disrespect towards minorities. That tech, a white female with brown hair, made me feel utterly insignificant. To my fellow minorities, I urge you to steer clear of Quest Diagnostics 5920 100th st. SW.; the service you deserve will sadly be absent."

"Wow!!! Dropping off a specimen that I had to wait and check-in. I was not instructed from my previous visit when my blood was drawn. At the very least, could you give me a heads-up? What a waste of time!!! The specimen envelope has an address to ship. The person who worked there told me that Quest would be thrown away. So, why is your company providing an envelope to return the specimen and telling me it will be thrown away? Please give me this vital information before my day is hijacked by Quest employees unable to pass this information. Highly dissapointed. Quest needs to work on its company policy. People have lives to go on, and waiting for one to be seen when I need to drop off a specimen is not a good use of my time. After the employee took me in, verified my info, and signed in, it took me 3 seconds to drop off a specimen. I blame all on Quest Diagnostic Company. I don't blame the employees; they're just doing their job, and they did an excellent job."

"Was a walk in. Waited for 3 minutes. I went in and right out no problem. They withdrew blood super quick, no need to fish for a vain. The lady knew what she was doing definitely recommend it."

"So I came in yesterday after my doctor's appointment and they told me one of my test is time sensitive and it has to be between 7am and 9am. She didn't mention nothing about appointment , when I enquire she said as long as I'm here I should be good. I came back today at 7.45am. I tried to check in it gave me the code 101, instead of the time. One of them came to help me and it still gave me a code. So I didn't really get a code. Other people came in as walk ins and were seen before me yet they they found me here (i did enquire from them while we were waiting in the waiting area). One of the patients that was waiting with me said she was fine if they see me first as mine is time sensitive and they said we can't do that. Lastly, every time i told them that my test is time sensitive, the response is too bad, you dont have an appointment .They ended up calling me in at 8.50am,. This is my first and last time getting a blood test from them!!!!!"

"I showed up at this location before opening not knowing about appointments! When they open I was the first one in. I was asked if I had an appointment and I said no. Marcella nicely explained that appointments are preferred because of wait time but they will get me in if they get a moment. I was lucky enough when the first appointment delayed to show up. I was in and out. I’ll definitely reserve a spot next time. Great customer service and clean location !"