Ashley Store

"Ashley was excellent to work with. I found the furniture I wanted online. It said there was some at the local store to see so i visited the store. I did have to find it myself as I had not written down enough info, but the salesman was kind and no high pressure. He answered all my questions well so when I decided to buy several days later and called the store they said they would make sure HE would get the commission. I chose a delivery date and was updated well and confirmed. They were on time within the window. Took care to unwrap and get into the house carefully and set where I wanted. Furniture was in perfect condition and I liked it even more than in the showroom. Good pricing too,"

"Jackson was amazing and helped me two days in a row get exactly the right couch for our budget and thoroughly explained everything. I couldn’t have asked for a better experience. You’ve definitely earned my business."

"Initial purchase of mattress, base, and pillows went smoothly. Employees were kind, but not super knowledgeable about the mattress we were buying. Both my husband and I double checked with saleswoman that we could return the pillows if needed (since they were pretty expensive ~190) and she assured us we could. We even asked if we should purchase directly through the manufacturer for the pillows separately just in case and were told it would be fine and we didn’t need to. Went in a day after delivery to exchange one pillow for the correct height and the manager and same saleswoman told us it wasn’t possible and that they were not able to return them. Manager didn’t seem to care, gave a few smug apologies and said there was nothing they could do and saleswoman said she “didn’t know” and shrugged it off. Poor customer service for an 8k purchase. Won’t be ordering here again."

"I purchased 3 end tables. The sales person stated I would only need to assemble the doors. When it was delivered it was COMPLETELY UNASSEMBLED. I talked to the manager twice who admitted they gave me incorrect information but REFUSED TO MAKE IT RIGHT! When I asked why he is refusing to make this right it was met with silence!!! I called corporate. They transferred me to three different dept and finally just put me on hold and never came back!!! That’s how they deal with paying customers!!! I just spent a lot of money for a product I can’t use!!!! This is not the first time I’ve had a problem with Ashley……but I guarantee you it will be the last!!!!! The sooner Ashley Furniture goes bankrupt the better off this country will be! DO NOT buy ANYTHING from them!!!!"

"Thank you Jackson and Tony for helping us find the sleeper sofa we wanted. Great sales service and easy checkout, too! Well, I’m sorry to say that it is now four weeks later and I’m having to change my review. This is in regards to the actual delivery of our sleeper sofa. We have now had a “confirmation” email sent to us with delivery dates that then get moved ahead another two weeks - the first was for September 23rd, then it was going to be October 18. Now, we’re being told November 1. With no explanation other than “the sofa didn’t make it from the warehouse”. This is terrible. We’re giving you ONE more chance Ashley. Oh, Ashley, your delivery and follow through just blew it. We waited and actually said okay to yet two more delivery delays (a total of five) and still no sofa. Why would delivering a sofa be so difficult? Again, the sales staff were great (thank you to the local staff for helping us with our refund) but the whole idea is you should get what you bought, and, we never did. Buyer beware."