LCL Beauty,

4640 Campus Place, Mukilteo, WA 98275

"DO NOT ORDER FROM THIS COMPANY. I ordered a facial steamer in November 2022 for my esthetic business that I started February 2023. The steamer has several cracks in the arm after only a few months of use. I have been in this industry using facial steamers for 8 years and have never had a steamer break in such a short amount of time. I reached out to the company to ask if they can replace the arm under warranty because it certainly hasn’t been a year. Colleen replied after a few days and says the arm is not covered under warranty but I can order replacement parts through them. Absolutely not. I should not have to replace a part on my brand new steamer after only a few months of use!!! They do not stand by their products because they know they are horrible quality. Just take a look through these reviews and there are many other professionals that have dealt with similar faulty products by this company. I will make sure every Esthetician I know is aware to never order from this company."

"I’ve purchased equipment in the past and things worked out well, I never had to contact them, however this time it did not. I was very disappointed to learn that customer service isn’t what I thought. I purchased a rather inexpensive portable 3 & 1 Microdermabrasion machine and it was clearly defective with no strong suction, even on high. I notified LCL of the issue, was told that it was sitting around the warehouse, let it run for a while. That didn’t work. Then I was told to send a video which clearly showed poor suction to a technician there… Technician says it’s working fine. Apparently this technician knows nothing about a microdermabrasion treatment and what the machine is supposed to do. I own 3 already… Then round 3, I was told to send the machine back “on me” because they so call have something in writing, which would never stand up in civil court. Anyway I chose to keep the machine for the parts aka tips & hoses and buy another from elsewhere. I no longer plan to do business with them again and I would not recommend them to anyone. I also have a woods lamp that is very dull but I don’t feel like going there. Get it together LCL! Keep your broken stuff in that warehouse! Stand behind your customers because all we want is working equipment and we have no reason to be attempting to rip off a beauty supplier. If times are hard, they will be harder when more not so valued customers leave. Bye"

"This company has absolutely no customer service skills. Do not buy from here!!! I purchased a steamer that kept beeping midway of water line and it had it bad smell to it, so when I asked if I can return it they said yes. But I'm responsible for shipping. We'll shipping is $90 dollars!! How should I eat this cost as a consumer when your steam is inadequate?? When I talk to the lady she told me that I'm responsible and to have a nice day!!! This is not how you treat your estheticians and I advice extreme caution when you purchase from here. I even asked to speak to a manager kindly and rudely got denied. Who is running this company?? SHAME SHAME ON YOU FOR the I don't care what your new 200.00 steamer is doing you are responsible to get it back so basically I'm out 100.00"

"I ordered a complete order, and the order arrived incomplete. I requested it on the remote control, and it arrived, not an electrician. The order is not the same. I do not recommend buying from them at all, and they are available on Amazon I do not recommend buying from them at all. I have a well-known salon in the city of Naishville … and for another reason, when returning the facial machine and returning the bed, they took an amount in exchange for the refund. They are not trustworthy. I do not advise anyone to ever buy from them .. This is my duty to warn some salons about this company. for this thing"

"I’ve purchased multiple different skincare devices and rolling carts and always had a pleasant experience. They have great customer service and prices too! All the workers are extremely helpful, especially Ricky. I even brought my facial steam machine in to be looked at and they fixed it extremely fast. I would highly recommend them and I will be looking at their products whenever I want something new or replaced."