Rite Aid,

412 East College Way, Mount Vernon, WA 98273

"I cannot believe how rudely I was treated by the pharmacy manager and another member of his staff treated me as I tried to correct an error they made in filling my prescriptions. I was told he didn’t have time to deal with it and I could take my business elsewhere. He kept interrupting me as I explained the issue and basically said it was my problem to fix, and it was my fault. So I did take my business elsewhere. It’s not the issue of the mistake as much as how shabbily I was treated when I was as trying to get it fixed. Never will I spend a penny at Rite Aid again."

"I preferred my meds AM? Revived call there ready? So this afternoon I went to pick them up? The PHARMACIST tells me that it’s not ready! Something about updating ins! I tried to just buy a few to get me though until I can see my dr! HE ARGREED!! Come back 40 min, 3 rd time today, HE TELLS ABSOLUTELY NOTHING!! Just hands me back HARDCOPY!! NO WONDER RITE AIDE GOING DOWN TUBES PHARMACY HAS NO IDEA WHAT TGEY ARE DOING!!!! Some of the most IGNORANT PEOPLE IVE EVER SEEN!!! Bye RITEAIDE!"

"I asked for the restroom key up front and they gave it to me so I proceeded to the restroom. I'm a trans woman so I chose to use the women's restroom. Not even a full minute after I entered the manager follows me in there and tells me that I need to use the men's restroom. Her reasoning was that there was a little girl that needed to use the restroom (there's two vacant stalls mind you). I was like okay whatever so I got up to use the men's room and when I walked out into the hallway there was no little girl in sight . The men's room was nicer anyway,the women's restroom was nasty and atrocious. Needless to say this store has lost my future business."

"Awful experience every time I go there. Are they getting rid of makeup because they have just weird, bad remnants ever. Snacks? Always empty. Totes? Piled all over the store haphazardly. And prescriptions? They never have my monthly filled prescription. It is always delayed. I am currently three days out of my meds because two weeks ago I told them to fill them. Apparently my doctor’s license number changed and instead of working proactively and calling her office to clarify or fix the issue, or even let me know so I could do that, they did absolutely nothing. Nothing at all. Then when I tried to call days ago to find out the issue they said her license changed so they’d get it taken care of. And when I called my doctor’s office yesterday to see what was going on, they said rite aid hadn’t called them at all. So more calling on their interminable phone tree and waiting for over 15 minutes to get an answer- I just hung up and went into the store. The clerk said it would be an hour. Well 70 minutes later I got a text saying it was partially filled because surprise! They didn’t have what I needed. I’m so done with this place. One thing after another."

"At the beginning of the year when the new pharmacist started I really liked being a customer here. Today, however, I’ve had my last straw! My husband came home with only a portion of my blood thinner. I called the assistant pharmacist and he either doesn’t understand what I’m saying or is just refusing decent customer service to give me my full prescription even though I paid for it!! I cannot miss a shot of blood thinner!! Once this is sorted out I will definitely be switching pharmacies."