Cascade Electric & Plumbing

"When our hot water heater went out, we called Cascade Electric & Plumbing, and Bob came out the same day for a bid. He and his wife went above & beyond (knowing we were without hot water) and were able to remove our existing heater and install a new one - they stayed well after their regular working hours to complete! They did a great job installing a new commercial grade AO Smith water heater! The installation is neat and clean, Bob checked out the electric hook up as well. They hauled away the old water heater. We highly recommend Cascade Electric & Plumbing!"

"Bob’s lack of customer service skills convinced me to cancel. I tried to schedule plumbing maintenance through my home warranty company and was told - by Bob - they don’t schedule appointments because it is likely they’d have to cancel up to 5 times before they could do the job. So their preferred method is to call when they’re ready and see if we were available. Sounds like a them problem, but I digress. When I called him out by saying this was poor service, he said that it isn’t and that they actually do a great job. He mentioned that it’s a home warranty call and not many companies even accept those services. To me, it sounds like Bob is the one that doesn’t want to accept the home warranty service jobs. Maybe he shouldn’t… I immediately called the home warranty company to change the provider. They called Bob and got him to schedule the appointment later for that week, but at that point it was too late. Good job, Bob. Don’t waste your time here unless they get their stuff together."

"We had an early morning pipe blowout. Bob came and fixed our issue quickly…despite the fact he had worked numerous jobs already that day. He worked overtime and got us squared away! Very friendly and polite. We’re glad we chose Cascade Plumbing and Electric. Amy is super nice too!"

"The water pipes in my home froze overnight, and I was not sure what to do so I called Cascade Plumbing and Electrical because it was the trusted plumber my best friend recommended. The gentleman who answered was extremely honest, helpful, and friendly. He took his time to ask me specific questions about my pipes and helped me troubleshoot for free. He even told me that I could call back anytime if I ever had questions. I highly recommend Cascade Plumbing and Electrical because they are honest and considering today was a national holiday they could have easily told me that that they needed to come out for an emergency appointment that would have costed me several hundred dollars or more."

"Did not like the customer service. As a business owner myself, I consider the customer a priority and make sure business is taken care of in a timely manner. I've waited for 3 weeks to receive a receipt for services via email when I should have gotten a receipt at the time of service especially since the bill HAD to be paid BEFORE they would even send out a plumber. I don't appreciate their business practices. Maybe they have had some bad experiences with non-payment but this is ridiculously setup. About the actual service, plumber was on the clock the moment he drove onto the driveway - he took his time and when asked if he could snake the shower drain in 30 minutes he had left ($385 p/hr) he said he couldn't guarantee it. Ridiculous cost for 30min. I used another plumber later, took him 15 minutes to unsnake shower and sink. Cost less than $200. I got fleeced. I don't recommend this company."