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Caliber Collision
16125 Smokey Point Boulevard, Marysville, Washington, United States
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About the Caliber Collision
Caliber Collision is a leading car repair institution located at 16125 Smokey Point Boulevard in Marysville, Washington, United States. With a team of highly skilled technicians and state-of-the-art equipment, Caliber Collision is dedicated to providing top-notch auto body repair services to customers in the Marysville area. Whether you need minor dent repair or major collision restoration, Caliber Collision is committed to delivering quality workmanship and excellent customer service. Trust Caliber Collision to restore your vehicle to its pre-accident condition and get you back on the road safely and efficiently.
Photos of Caliber Collision
16125 Smokey Point Blvd, Marysville, WA 98271, United States
Opening hours of Caliber Collision
Monday:
07:30 - 17:30
Tuesday:
07:30 - 17:30
Wednesday:
07:30 - 17:30
Thursday:
07:30 - 17:30
Friday:
07:30 - 17:30
Saturday:
Day off
Sunday:
Day off
Reviews of Caliber Collision
"This shop went above and beyond. Front desk to my specific mechanic Nick! They kept in touch with me on how the progress of my car was going. My rental car ran out on a certain date and they ensured it would be done by then. They detailed my car to finish it off, and as a Real Estate Agent, that means the WORLD. Thank you so much for going the extra mile. I appreciate you ALL! - Erica Rodgers, REALTOR® with Kaestner Home Team"
"Excellent service all around. Car was finished in two weeks from the time I took it in to be looked at. Amazing communication during the process of repairs. their work is top-notch, you can't even tell my car was ever damaged. I give their service a 10 out of 10 and will be back if I ever need work done again."
"My vehicle was in an accident and I took my car here to have it repaired. During the initial walk around I was told it would be fully inspected underneath and damages would be taken care of. During the last week my vehicle was at Caliber Collision I was told it was taking up until the originally quoted time frame because they were waiting for wheels to come back from being resurfaced and it had to go to Firestone to have an alignment done. When I arrived to pickup my vehicle I noticed the passenger side mirror had not been replaced as was the expectation after walking around the car during initial inspection. The part was ordered and I had to come back 10 days later to have it installed. I went to hitch up my vehicle to a trailer and noticed the electrical connector wasn't lining up with the hole in the bumper because it had bent in the accident, so I had to tug on the bumper to get the electrical connector to fit. While tugging on the bumper I then found all of the underside snap pins that hold the bumper to the vehicle were missing. I went back to Caliber and they installed the missing pins on the rear bumper though at first he said it was just how the bumper hangs but I inspected further and pointed out the missing pins which were then replaced. After arriving home I decided to check out the other parts that were replaced and found that the front bumper was also missing snap pins on the underside throughout the entire underside of the bumper. Since it was just some plastic pins that are inexpensive I went to the auto parts store and purchased my own and installed them myself. After a few days of driving I noticed the car still seemed like the alignment was off though I began preparing for a move across the state and didn't have time to go back to have it inspected for a 3rd time. After I moved I called Firestone in Smokey Point and they said they have no record of my car being in their shop. This got me worried so when I purchased new tires last week at a tire shop I had them do an alignment check. They found the alignment was out of whack and so I had them adjust it. Once the adjustment was completed they said they cannot get it perfectly aligned because there would need to be parts replaced in order to get it all the way out of the red. This prompted me to call my insurance company to investigate about the alignment on my vehicle from when it was supposed to have been done by Caliber Collision (via Firestone). The insurance agent got back to me and found that my car never went to firestone for an alignment. My main concern at this point is what else has not been done as well as how do I get the alignment completed properly so that they can replace the parts that need to be replaced that should have all been done while it was being worked on by Caliber Collision. Why was my insurance billed for work that had not been completed? Why was I told the alignment was done yet it had not been? Why were there missing snap pins on both front and back bumpers? Why was my passenger mirror forgotten after the initial inspection? Why was my car still throwing rocks for a month after I left Caliber Collision? How do I get the electrical connector for the hitch to line up with the bumper? This has been an extremely frustrating experience overall!"
"Caliber Collision did an excellent job repairing my vehicle! Kept me informed of the progress every day. I was very impressed with Jennifer, the general manager. She ensured that my vehicle was repaired to my satisfaction. Her professionalism and strong sense of customer service is noteworthy!"
"Nick was amazing! my car was done a week early and repairs were flawless! i will always take my car back to caliber from now on. my car even came back all cleaned inside and out!"
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