Safeway

"Pharmacy is a joke. Slow as heck. Give yourself more than enough time."

"Got a cashier a few weeks ago she’s an older woman with blonde in her hair should longer fingernails and she was wearing surgical gloves. I was given a couple gift cards for the holidays and decided to use one. The woman was Remely annoyed right off the bat. She had the worst attitude. It was a new gift card I explained to her I wasn’t sure how to use it. I had two small kids with me. She seemed very frustrated so then she’s just started trying to scan it through, we didn’t realize that we needed to scratch a pen so then she starts scratching to remove the pin covering and was so frustrated that she had to remove her glove that she proceeded just a gouged the gift card up and kind of tossed it back at me she then just kept having me scan it and she kept scanning it and I was like are you sure this isn’t just going through multiple times again she was so annoyed she could barely muster up any kind of polite response at all just was like no it’s fine I left and the gift card should’ve had a balance on it and when I called to confirm the balance, of course it did not have anything left on it because she had been scanning it through so many times. so I called customer service back today after again checking the balance just to be sure. Just to say it’s unfortunate but this could be a teachable moment I talk to a woman who sounded pretty elderly. And was extremely defensive and I kept saying I am not wanting a refund. I know that I don’t have my original receipt for the transaction. I’m just letting you know that this happened and maybe it could be a teachable moment Well if you don’t even know who it is and have your receipt then I’m not doing anything about it. The woman was just rude and talked over me and I was saying I’m not trying to get anything from you. I’m just letting you know this woman depleted my gift card that was a nice little gift for me I’m a single mom and that’s money that was just wasted. She just kept talking and saying if you don’t have the receipt and you don’t know who it is, I’m not saying anything to anybody more or less so if you see her again, then you can say something to her. So I just hung up and I’m just shocked at the attitude I wasn’t asking for anything I wasn’t even asking for an apology. Just hey this is really unfortunate and maybe moving forward you guys could be more aware and instead it was well it’s your fault for not keeping the receipt, and if you have a problem with her when you see her you say something to her. I don’t think I’m gonna shop there anymore. I know it’s only store on island but it’s just insane the attitude."

"05/06/23: I figured out that this is the only Safeway store on Bainbridge Island. The store is stocked well with friendly staff. I feel like it is just a normal grocery store like other ones in Seattle. Would love to be back at some day"

"If this is the Bainbridge Island Safeway, I love this store! Number one, it has a wonderful General Tso's Chicken. Actually all their hot food is quite good. The rest of the stores always well stocked and their staff is always friendly if I need help finding something."

"Nothing but great things to say about this grocery store location, on Bainbridge Island, Washington. I've been coming up here for 49 years of my life now. Bainbridge Island, Washington is my Favorite Place in this Country. The employees at this Safeway, are fast, efficient, informative, and very polite. I come up here twice a year now, for winter and summer, and always shop at this store, with my Aunt, that lives on the island. Great Job Everybody at Safeway, especially The Pharmacy, which seems to stay busy non-stop. They do very well, with the little they have to work with."